Front Desk Clerk

Front Desk Clerk Blakeslee, PA 18610 $13

• $14 an hour
• Part-time, Full-time $13
• $14 an hour

• Part-time, Full-time Hotel Front Desk Agent Location:

  Best Western Inn at Blakeslee Poconos
• Blakeslee, PA We are looking for a Hotel Front Desk Agent to serve as the welcoming face of our hotel and the person our guests interact with most during their stay.

As the first point of contact, you will set the tone for the entire guest experience. From the moment guests walk through the door until the time they check out, you will create a warm, friendly, and professional environment while ensuring that any barriers to a great stay are resolved quickly and effectively. Responsibilities Greet and welcome all guests with warmth and professionalism, creating a positive first impression Serve as the primary point of contact for guests, assisting them throughout their stay Perform all check-in and check-out procedures efficiently and accurately Manage online and phone reservations Inform guests about payment methods and verify credit card data Provide detailed information about hotel amenities, available rooms, rates, and local attractions Respond to guest concerns or complaints in a timely and professional manner, resolving issues to ensure satisfaction Liaise with housekeeping and maintenance staff to ensure rooms are clean, comfortable, and ready for arrival Proactively identify guest needs and upsell additional facilities and services when appropriate Maintain accurate records of bookings, payments, and guest preferences Requirements & Skills Previous experience as a Hotel Front Desk Agent, Receptionist, or in a customer service role (preferred) Familiarity with hotel reservation software (AutoClerk Preferred) Proficiency with Microsoft Office (preferred) Strong customer service mindset and positive attitude Excellent communication skills with the ability to make guests feel welcome and at ease Organized, detail-oriented, and able to handle multiple tasks in a fast-paced environment Candidate must be available to work both 3PM to 11PM shifts and 11PM-7PM shifts. Holidays and some weekends are required for this position. If you are enthusiastic about hospitality, enjoy helping people, and want to be the person who makes each guest's stay pleasant and memorable, we'd love to meet you!

Pay:

$13.00

• $14.

00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Ability to

Commute:

Blakeslee, PA 18610 (Required)

Work Location:

In person