Front Desk Clerk - Finance Office

Primary Objective of Position:

The primary objective of a front desk receptionist is to serve as the first point of contact for visitors and callers, providing a professional and welcoming experience. They are responsible for managing front desk operations, including answering phones, greeting guests, handling inquiries, and performing basic administrative tasks to support the overall efficiency of the office.

Major Areas of Responsibility:

Deliver customer service by guiding individuals through city program applications, including distributing and assisting with completion of forms, and managing the distribution of community center access cards. First responder to incoming calls. Directs calls to appropriate staff. First responder to all visitors and customers. Direct them to appropriate staff. Receives daily mail, sorts and delivers to proper departments and individuals. Prepare all outgoing mail for delivery to the post office. Attend staff meetings as scheduled and participate in other meetings as needed; occasionally record and prepare meeting minutes. Assist with record organization and filing, maintain and update spreadsheets, and support records retention efforts to ensure accurate, accessible, and well-managed information for staff. Responsible for updating and maintaining all social media and website content, as well as coordinating office and department head schedules, and managing the community center and City Hall facility schedules. Receives revenue on a daily basis, records revenue to the proper account, prepares the bank deposit and balances daily deposits as directed by the Finance Officer. Assist with all accounts receivable maintaining records as required by the Finance Officer. Responsible for ordering and maintaining inventory of office supplies. Assist in organizing and compiling monthly and year-end financial documents to support the auditing firm in preparing the annual report and completing the yearly audit. Provides limited, task-based backup support during absences across Human Resources, Utility Billing, and Accounts Payable, assisting only with select duties such as payroll support, payment postings and notices, ACH notifications, and invoice entry and filing. This role is not responsible for full cross-departmental coverage. Perform other such duties and functions as are necessary or incidental to the proper performance of this position. Knowledge/Qualifications Required by the

Position:

Knowledge of modern office practices and procedures Skill in using office equipment such as cash register, calculator, copier, telephone, fax and computer system that is Windows based with e-mail internet capabilities. Skill in performing mathematical calculations, organizing and analyzing information. Skill in interpersonal relations, oral and written communications. Ability to understand and follow oral and written directions. Knowledge of elementary bookkeeping procedures and terminology. Ability to establish and maintain effective working relationships with other employees, the general public and to maintain confidentiality when required. Ability to be bonded and a notary. High school diploma or equivalent required, with coursework or training in typing/keyboard skills or related administrative functions preferred. Equivalent combinations of education and experience will be considered. Three to five years of related experience preferred.

Physical Demands/Work Environment:

The work is typically performed in an office while sitting at a desk or table. The employee occasionally lifts light objects. The employee may be required to attend SDML or other training seminars as needed. The employee may be asked to run errands within the City for the Finance Office using your personal vehicle.

Type of Supervision/Evaluation Received:

The Finance Officer assigns work in terms of very general instructions. Completed work is spot-checked for accuracy, compliance with procedures, and the nature and propriety of final results. An initial six-month probation period would be followed with the employee evaluated each month. At the end of the six-month probation the employee would be notified as to the status of employment then an annual performance review is conducted by the City Finance Officer and reviewed with the employee.

Salary range or wage range:

See personal manual for listing of benefits. Salary is hourly and based upon experience.

Pay:

From $21.36 per hour

Benefits:

Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person