Front Desk Manager / Patient Services Lead

Front Desk Manager / Patient Services Lead Hollywood Eye Institute - 5.0 Cooper City, FL Job Details Full-time $50,000 - $60,000 a year 1 day ago Benefits Profit sharing Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Retirement plan Qualifications Microsoft Word Microsoft Outlook Insurance prior authorization Healthcare staff management Medical scheduling Administrative experience High school diploma or GED Medical administrative support EMR/EHR Supervising experience Team management Patient interaction Referral coordination Medical receptionist

Full Job Description Practice:

Premium refractive & cataract surgery, dry eye, and facial aesthetics practice

About Us:

Hollywood Eye Institute is a high-end ophthalmology and aesthetics practice delivering exceptional patient care. We are seeking an experienced, professional Front Desk Manager to lead patient-facing operations and ensure a premium experience for every patient. As we expand our practice to include additional locations, we are looking for a motivated leader who is excited about growth opportunities and interested in developing alongside the organization. This role offers the potential to take on increased responsibility and help shape front desk operations across multiple locations as the practice grows.

Primary Responsibilities:

Manage front desk operations: patient check‑in/check‑out, greet patients, maintain professional reception area Oversee appointment scheduling, confirmations, cancellations, and wait‑list management (phone and in person) Collect patient balances, co‑pays and payments, post receipts, and assist with patient account balances Oversee the verification of insurance eligibility and benefits; submit/track authorizations and physician referrals; follow up on pending referrals Triage incoming calls and route clinical and administrative messages appropriately Supervise, train, and support front desk/administrative staff; maintain smooth workflow and high service standards Coordinate incoming/outgoing mail, faxes, and electronic communications Help identify process improvements to enhance patient experience and operational efficiency

Required Qualifications:

Demonstrated management experience supervising staff — candidates must be able to provide professional references verifying prior management roles As we provide many self-pay services, candidate must be comfortable discussing costs with patients in an enthusiastic and comprehensive manner. Proven front desk/medical receptionist experience; experience in ophthalmology or surgical/aesthetics practice strongly preferred Hands‑on experience with insurance verification and referral/authorization processes Proficient with Microsoft Word and Outlook; comfortable learning and using EMR software Strong multitasking, organizational, and communication skills Professional, patient‑focused demeanor and team player mentality Reliable transportation and consistent attendance High school diploma or equivalent required

Preferred:

Bilingual (Spanish/English)

Compensation & Benefits:

Salary commensurate with experience Health, dental, and vision insurance 401(k) with employer contribution and profit sharing Paid time off Excellent, supportive work environment

Schedule:

Full‑time, Monday-Friday with some Saturdays on a rotating basis with other managers Must be willing to be available by phone for staff support during non-working hours as needed

To Apply:

Please submit your resume and a brief cover letter highlighting relevant experience in ophthalmology or medical front desk management.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person