Front Desk Patient Experience Coordinator

At Pelvic Health NJ, healing begins the moment a patient reaches out. We are looking for a warm, organized, and dependable Front Desk Patient Experience Coordinator to be the first point of connection for our patients. This person is more than a receptionist

• they help create trust, ease, and a seamless patient experience from the first phone call to every visit after. The ideal candidate is calm under pressure, detail-oriented, proactive, and genuinely cares about helping people feel supported. Key Responsibilities
• Welcome patients with warmth and professionalism
• Manage scheduling, confirmations, cancellations, and waitlists
• Answer phones, emails, and patient inquiries with empathy and efficiency
• Verify insurance, collect co-pays, and assist with billing questions
• Maintain accurate patient records and support HIPAA-compliant front desk operations
• Coordinate with providers and staff to ensure smooth patient flow
• Keep the front desk and waiting area organized, calm, and welcoming
• Follow through on tasks, patient needs, and outstanding administrative items Qualifications Required
• High school diploma or GED
• 2+ years of front desk, administrative, or customer service experience
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Strong follow-up habits, professionalism, and attention to detail Preferred
• Experience in a medical, wellness, or physical therapy setting
• Insurance verification and billing knowledge
• Familiarity with EMR systems such as WebPT
• Bilingual (English/Spanish preferred) Who You Are You are someone who leads with kindness, takes ownership, and values integrity. You understand that small moments shape the patient experience and believe people deserve to feel cared for, not just scheduled. Benefits
• Health, dental, and vision insurance
• Paid time off
• Growth opportunities and a supportive team culture

Schedule Monday:

12:00 to 6:00/7:00

PM Tuesday:

12:00 to 6:00/7:00

PM Wednesday:

12:00 to 6:00/7:00

PM Thursday:

9:00 to 6:00/7:00

PM Friday:

12:00 to 6:00/7:00 PM How to Apply Please send your resume and a brief cover letter with the subject line: PHNJ Front Desk Application

• [Your Name]

To:

zvitebsky@gmail.com or rua.dinm@gmail.com Equal Opportunity Employer PHNJ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Join us as a Front Desk Patient Experience Coordinator to be the friendly face that makes every patient's visit positive! Bring your enthusiasm for healthcare support and your dedication to delivering outstanding service—your role is essential in creating a welcoming environment where patients feel valued and cared for.

Pay:

$18.00

• $22.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person