Front Desk Receptionist

Receptionist Position Join Cranston Eye and Optical Be the welcoming face of eye care excellence Are you ready for a career where your ideas matter and your growth is supported every step of the way? Cranston Eye and Optical we provide a positive, collaborative workplace with top-tier optometric technology and countless opportunities for learning. Join us and play a key role in a team where your efforts truly make a difference. About the Role As our Receptionist, you'll be the first point of contact for our patients and visitors—delivering outstanding customer service while managing calls, scheduling appointments, and resolving inquiries with professionalism and care. Your work ensures smooth patient flow and supports our mission: helping people "See Life's Special Moments, More Clearly." What You'll Do

• Warmly welcome and assist patients and guests, both in person and by phone
• Handle scheduling and confirmation of appointments—via phone, text, or in person
• Accurately collect and update patient information, including emails and demographics
• Oversee patient check-in and check-out processes
• Verify insurance details and collect payments with confidence
• Coordinate appointments from recall and wait lists
• Support timely communication across departments and with patients (calls, texts, emails, postcards)
• Address patient concerns promptly and compassionately
• Maintain patient records and privacy in line with HIPAA standards
• Keep our reception area organized and welcoming
• Take on additional responsibilities as needed What We Value
• Strong emotional intelligence and empathy for patients and colleagues
• Willingness to learn, grow, and take initiative
• Teamwork and effective communication
• Problem-solving skills and a positive attitude
• Ability to multitask in a fast-paced environment
• Commitment to high hygiene and cleanliness standards
• Dedication to delivering excellent service, every time Qualifications
• GED or High School Diploma
• Valid State Driver's License and clean driving record
• Bilingual (English/Spanish) fluency—written and spoken
• Basic math skills Physical Requirements
• Standing, sitting, or walking for long periods
• Ability to lift up to 25 lbs
• Compliance with OSHA and PPE requirements (including

COVID-19

safety)

• Reasonable accommodations are available for applicants with disabilities Join us at Cranston Eye and Optical , where you'll find support, purpose, and a welcoming community committed to helping you and our patients thrive.

Apply today and help us deliver outstanding eye care one special moment at a time!

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person