Front Desk Receptionist

About the Role We're looking for a welcoming and detail-oriented Front Desk Receptionist to join our team at St. Cloud Orthopedics. In this role, you'll be the first point of contact for our patients—providing a friendly face, answering questions, and helping ensure a smooth start to their care experience. If you thrive in a fast-paced medical setting, have a knack for customer service, and enjoy keeping things organized, we'd love to hear from you. What You'll Do Greet patients and visitors in a professional, courteous, and helpful manner. Provide instructions and directions to patients as needed. Check patients in for their appointments accurately and update patient information as needed in our systems. This includes reviewing and updating insurance, demographics, medical details. Collect copays and patient payments. Prepare charge tickets for appointments and verify insurance information. Maintain a clean and welcoming lobby environment. Work collaboratively with clinical staff to share information and support patient needs. Help resolve patient concerns with patience and professionalism.

What We're Looking For Education:

High school diploma or GED required.

Experience:

Prior appointment scheduling or receptionist experience in a medical setting is preferred but not required.

Skills:

Strong communication—clear, concise, and patient-focused. Ability to manage multiple tasks in a busy environment. Knowledge of medical terminology and insurance basics. Computer proficiency (minimum typing speed ~40 wpm). Excellent customer service skills and a team-oriented mindset. Why Join Us? Work in a respected, physician-owned orthopedic clinic with nearly 70 years of service in Central Minnesota. Be part of a supportive team that values both patients and employees. Gain experience in a clinical setting with opportunities to grow your career.