Front Desk Receptionist

Cadence Care Network believes in building a cohesive team of managers and staff. We know that our employees are our most valuable assets in delivering quality service to the children and families that we serve. It is our collective goal to evolve, providing quality services to meet the ever-changing needs of the community. The Front Desk Receptionist/Records Clerk serves as the first point of contact for clients and visitors, providing professional, courteous front office support in a behavioral health setting. This role is responsible for answering and directing calls, processing referrals and intakes, verifying insurance, scheduling assessments, maintaining client records, and ensuring compliance with HIPAA and state regulations. The position requires strong organizational skills, attention to detail, effective communication, and the ability to multitask in a fast‑paced medical office environment.

Required Qualifications:

Minimum of High School Diploma. Experience in a medical office setting. Experience in Microsoft Excel and Word. Proper phone etiquette and communication skills. Ability to get along with others and good organizational skills. Good time management skills. Proficient in multitasking. Computer, typing, record keeping, and electronic filing skills. Must be able to pass pre-employment drug screening and the ODJFS required criminal record check.

Benefits:

Health, Dental, Vision and Life Insurance 403b Retirement Planning PTO (Paid Time Off) About Cadence Care Network Cadence Care Network is a nonprofit organization supporting the emotional well-being of children, teens, and families across Ohio. We provide trauma-informed behavioral health services, foster care, early intervention, and care coordination. Our team meets youth and families where they are—at home, in schools, and in the community—with proven, compassionate support. Together, we help families find their rhythm and live their best possible life.