Front Desk Receptionist - Sweetwater Lodge

Job Overview We are seeking a dedicated and professional Front Desk Receptionist to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a background in hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play a crucial role in enhancing their experience at our establishment. Responsibilities Greet guests warmly and assist with check-in and check-out processes. Manage reservations and handle guest inquiries via phone, email, and in-person. Provide information about hotel services, local attractions, and amenities. Maintain accurate records of guest accounts and transactions. Handle guest complaints and resolve issues promptly to ensure satisfaction. Operate multi-line phone systems with professionalism and courtesy. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Uphold high standards of cleanliness and organization at the front desk area. Qualifications Previous experience in hotel management or front desk operations is preferred . Strong customer service skills with a focus on guest relations. Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests. Familiarity with hospitality management software is advantageous. Excellent phone etiquette and ability to manage multi-line phone systems effectively. Ability to work flexible hours, including nights and weekends as needed. Strong organizational skills with attention to detail in managing guest requests and inquiries. A positive attitude and a passion for providing outstanding hospitality experiences. Join us in creating memorable experiences for our guests through exceptional service at the front desk!

Pay:

$11.00 - $13.00 per hour

Work Location:

In person