Front Desk Staff

MUST BE ABLE TO WORK WEEKENDS THURSDAY - SUNDAY

3pm-11pm Must have reliable tranportation .

Job Title:

Front Desk Associate Location:

Holiday Inn Express Department:

Guest Services Job Summary:

The Front Desk Associate is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing reservations, checking guests in and out, handling inquiries, and ensuring overall guest satisfaction during their stay.

Key Responsibilities:

Greet and welcome guests in a friendly, professional manner Check guests in and out efficiently using the hotel's reservation system Answer phone calls, emails, and in-person inquiries regarding reservations, services, and local attractions Handle guest requests, concerns, and complaints promptly and professionally Process payments, verify billing information, and maintain accurate records Coordinate with housekeeping and maintenance to ensure room readiness and guest needs are met Maintain a clean, organized, and presentable front desk area Follow hotel policies, safety procedures, and brand standards

Qualifications:

High school diploma or equivalent required Previous customer service or hospitality experience preferred Strong communication and interpersonal skills Basic computer skills and familiarity with reservation systems (preferred) Ability to multitask and remain calm under pressure

Key Skills:

Customer service excellence Attention to detail Problem-solving abilities Professional appearance and demeanor Time management and organizational skills

Work Environment:

Fast-paced hotel lobby setting Standing for extended periods may be required Interaction with diverse guests and team members

Reports To:

Front Office Manager or General Manager Pay:

From $12.00 per hour

Benefits:

Dental insurance Paid time off

Work Location:

In person