Front Desk Supervisor

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Department:

The Front Desk Supervisor will be responsible reviewing the daily checklist to ensure all areas of assignments have been checked off; confirm that daily upgrades have been granted based on occupancy; review Outlook for incoming groups, events, etc. during potential sell out situations, coordinate with guest service agents to reach out to guests to confirm their arrivals. Work directly as a liaison with students, and interns. Attend staff meetings.

Job Summary:

Ensures hotel reception area is professionally maintained by greeting guests and tending to their questions and complaints. Manages the booking and appointment schedules and oversees other front desk staff.

Job Description:

Manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns.

Job Responsibilities:

The Front Desk Supervisor will be responsible reviewing the daily checklist to ensure all areas of assignments have been checked off; confirm that daily upgrades have been granted based on occupancy; review Outlook for incoming groups, events, etc. during potential sell out situations, coordinate with guest service agents to reach out to guests to confirm their arrivals. Work directly as a liaison with students, and interns. Attend staff meetings.

Education Qualifications:

High School (Required)

Experience:

Relevant experience | 3 Years |

Required Compensation:

$18.64 - $27.96

Interview Requirement:

Interview Requirements:

Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

EEO Statement:

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, genetic information, or any other legally protected status.

Background Check Statement:

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.