Front Desk Supervisor - Highlands Lodge

Description

THIS OPPORTUNITY IS FOR CANDIDATES WITH YEAR-ROUND AVAILABILITY ONLY!

At Highlands Lodge, the guest experience begins long before check-in—it starts with the energy, warmth, and leadership at the front desk. We're searching for a Front Desk Supervisor who thrives in the heart of the action, leading with confidence while creating memorable moments for every guest who walks through our doors. From mountain adventure seekers to luxury travelers, you'll help shape the experience that keeps guests coming back season after season. This is more than a front desk role—it's an opportunity to lead the pace, set the tone, and elevate the experience at one of Beaver Creek's premier mountain lodges. If you're passionate about hospitality, energized by people, and ready to grow your career in a dynamic resort environment, we want to meet you!

Duties Include:

Lead guest arrivals and departures with polished, personalized service that creates a lasting first and final impression Oversee daily front desk operations, keeping communication, workflow, and guest services running smoothly and efficiently Coordinate mail room organization and support key administrative functions that keep operations on track Help maintain shared guest spaces, including the pool area, ensuring a clean, welcoming, and resort-ready environment Anticipate guest needs, resolve challenges quickly, and deliver elevated service with professionalism, warmth, and attention to detail

What's Hot:

On-site parking, eligible for Epic Merchant Ski Pass or end of season bonus (depending on start date), ski-in/ski-out access, employee locker rooms

Location:

Highlands Lodge Start Date:

6/25/2026

Employment Status:

Full Time, Year Round Schedule:

Afternoon/Evening shifts, 8-10 hours per day between 1pm - 9pm

Pay Rate:

$23 - $24.00 per hour, depending on experience, plus tips

Posting Close Date:

6/30/2026 or when filled Minimum Requirements The ideal candidate is at least 18 and legally authorized to work in the United States on an ongoing basis, without a specific end date. You understand that hospitality is an art form and bring a warm, engaging communication style that makes every guest feel welcomed from the moment they arrive. You thrive in an active mountain environment, bring positive energy to every interaction, and stay calm and adaptable through the pace of a busy summer season. Technology comes naturally to you, physical activity keeps you motivated, and multilingual skills are always a plus.

Benefits & Perks:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Winter Incentive Program for full-time employees, and generous Paid Time Off. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You'll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.