Front Desk/Floor Staff (Indoor Playground)

About Us We are a kids indoor playground in Exton, PA, dedicated to making every visit fun, safe, and memorable for kids and families. We host play sessions, birthday parties, and special events. Position Overview We are hiring Front Desk Associates and Playground Staff to join our children's indoor playground. Team members may assist in different areas as needed, including front desk, playground floor, and birthday party support.

Key Responsibilities Front Desk:

Greet all members, guests, and prospective members with a positive, high-energy, and welcoming attitude at all times. Handle admissions, waivers, memberships, and party bookings. Answer incoming phone calls, respond to basic inquiries, and direct questions to appropriate staff or management. Operate the POS system and handle cash/card payments. Prepare and serve coffee and simple beverages (training provided). Assist with cleaning and organization of front desk and common areas as needed. Assist guests with purchasing items from the retail, process transactions accurately using the POS system, keep the retail area clean, organized, and well stocked. Communicate effectively with team members and management to ensure smooth daily operations. Maintain a professional appearance and demeanor while multitasking in a fast paced environment. Provide excellent customer service to parents and children Be able to shift with floor staff Floor staff: Supervise children at all times to ensure their safety, well-being, and enjoyment. Enforce playground rules and maintain order. Maintain cleanliness of the facility including front desk, cafeteria, bathrooms and equipment during open hours and after hours. Follow all playground policies, check-in/check-out procedures, and safety protocols. Communicate professionally with parents/guardians regarding their child's experience. Assist with birthday party setup, support, and cleanup. Stock and replenish basic janitorial and facility supplies, including but not limited to: Paper towels, Toilet paper, Sanitizer, Cleaning and hygiene products. Report maintenance or safety concerns promptly to management. Be able to lift, carry, push, or pull up to 20 pounds consistently. Ability to stand, walk, bend, and move throughout the facility for extended periods. Capable of handling urgent or unforeseen situations Preferred Qualifications Friendly, upbeat, and customer service focused Comfortable working around young children Barista or coffee making experience is a strong plus Able to multitask in a busy, family focused environment Reliable, punctual, and detail oriented Basic computer/POS skills Must be at least 16 years old Schedule Weekdays, weekends, and holidays may be required Flexible shifts available (daytime and evening) Benefits Employee discount Supportive team atmosphere Training provided Opportunities to grow with the company Flexible schedule

Job Type:

Part-time Pay:

$15.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person