Front Desk/Guest Service Representative

Jobs › Chicopee, MA › Front Desk/Guest Service Represent… Residence Inn by

Marriott Front Desk/Guest Service Representative Chicopee, MA Apply Job Title:

Front Desk /

Guest Service Representative Department:

Front Office/Guest Services Pay Rate:

\$16.75/ hr.

Part-time Job Summary:

The Front Desk / Guest Service Representative serves as the first point of contact for guests, delivering exceptional hospitality and ensuring a welcoming, efficient, and memorable stay. This role is responsible for managing reservations, handling guest check-ins and check-outs, addressing guest needs, and upholding Marriott\'s brand standards with a focus on extended-stay comfort and personalized service.

Key Responsibilities:

• Greet guests warmly upon arrival and provide a smooth, efficient check-in and check-out experience
• Manage reservations, room assignments, and special requests using Marriott systems (e.g., FOSSE or MARSHA)
• Provide accurate information about hotel amenities, local attractions, and services
• Respond promptly and professionally to guest inquiries, concerns, and complaints, ensuring resolution and satisfaction
• Handle cash, credit card transactions, and maintain accurate billing records
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met
• Promote Marriott Bonvoy loyalty program and assist with enrollments
• Maintain a clean, organized, and professional front desk environment
• Ensure compliance with Marriott brand standards, policies, and procedures
• Assist with audit tasks, reports, and shift balancing as needed

Qualifications:

• High school diploma or equivalent (hospitality or business education preferred)
• Previous customer service or hotel experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills; experience with hotel property management systems is a plus
• Flexible schedule, including evenings, weekends, and holidays

Core Competencies:

• Guest-focused mindset with a passion for hospitality
• Professional appearance and demeanor
• Problem-solving and conflict resolution skills
• Attention to detail and organizational skills
• Team-oriented with the ability to work independently

Work Environment & Physical Requirements:

• Standing for extended periods
• Ability to lift light items (up to 20 lbs)
• Fast-paced hotel environment with frequent guest interaction Why Work at Residence Inn by

Marriott:

• Opportunity to be part of a globally recognized hospitality brand
• Focus on extended-stay guests, allowing for more personalized guest relationships
• Career growth and development within Marriott International
• Supportive, team-oriented work environment
• Employee discounts on Marriott properties worldwide For more information and how to apply

Email:

regina.mcnair@bk-investments.com Walk-in\'s are also welcome. Active Filters Front Desk/Guest Service Represe... Chicopee, MA Clear All Apply