Front of House Employee

Position Overview:

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

Customer Interaction:

Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.

Order Handling:

Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.

Service Delivery:

Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.

Cleanliness and Maintenance:

Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.

Problem Resolution:

Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

Customer Service Experience:

Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.

Communication Skills:

Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.

Efficiency and Accuracy:

Ability to handle orders accurately and efficiently, even in a high-pressure environment.

Teamwork Skills:

Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.

Flexibility:

Available to work various shifts, including early mornings, evenings, weekends, and holidays.

Physical Stamina:

Capable of standing for long periods and moving quickly during busy periods.

Health and Safety Awareness :

Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.