Front Office Coordinator

Company:

The Skin Center ("TSC") is a rapidly-growing medical aesthetics practice headquartered in Pittsburgh, PA. The company specializes in non-surgical and surgical cosmetic services across multiple locations in Pennsylvania, Ohio and Michigan. Founded 40 years ago, TSC has established itself as a market leader and is looking for high-quality individuals to join its team.

Position:

The Skin Center is seeking a friendly, articulate Front Office Coordinator with an interest in customer service and clinic operations. The position offers a rewarding opportunity for a driven, collaborative and results-oriented individual to grow with a great organization.

Responsibilities:

Greet and check-in patients Schedule and reschedule appointments Field, troubleshoot and respond to patient questions Record patient referral sources Encourage patient reviews Provide skincare product information to patients Collaborate with managers on inventory management and KPI tracking Provide and encourage exceptional customer service

Qualifications:

Bachelor's degree preferred, but will also consider candidates with an Associate's degree on a case-by-case basis Minimum of 1 year of customer service experience in beauty, consumer / retail and / or healthcare services highly preferred Positive attitude, lots of energy and team-oriented personality Passion for helping people and solving problems Excellent verbal and written communication skills Proficient in Microsoft Word and Microsoft Excel Basic understanding of technology Compensation is market-competitive and will be based on experience. Benefits include vacation 401k, performance-based incentives and discounts on skincare products and services. We're building an inclusive work environment where we challenge each other to be our best and achieve extraordinary results. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Come join our team at The Skin Center. It's a lot of fun, and we'd love to tell you more about it!

Expected hours:

No more than 35.0 per week

Benefits:

401(k) 401(k) matching Employee discount Paid time off Application Question(s): Which shift(s) are you available to work? Including, Days, Nights and Weekends.

Education:

Bachelor's (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person