FT Assistant Manager Customer Service

Food Lion

Title:

FT Assistant Manager Customer Service

Date:

05/12/2026

Job ID:

459780

Degree:

No Degree

Salary:

Job Types:

Assistant Store Manager

Employment Type:

Location:

Wesley chapel, NC Primary Purpose Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solidmunications with the management team, all associates in the store and throughout theanization. Duties And Responsibilities Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosp of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations Control store expenses through proper ordering, care for supplies and equipment Understand and usepany tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected oues Ensure all Front End cashiers review the weekly sales flyer and understands w to find key items andmunicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds andpany assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensurespliance with local, state and federal regulations Ads to allpany guidelines, policies and standard practices Maintains security standards Successfullyplete Computer Based Training (CBT) and Training guide Provide recognition of aplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Performs all other duties as assigned Qualification A high school graduate or equivalent preferred Ability to lead and manage a team Strong understanding of store operations and merchandising techniques preferred Excellent interpersonal,anizational,munication and customer service skills Demonstrated good judgment solving problems, making decisions, handlingplaints, arbitrating disputes and resolving grievances Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable amodations Must be accredited by the National Registry of Food Safety Professionals or similar accreditinganization as a "Certified Food Safety Manager" or will be required to attendpany provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements Ability to useputers, smart devices, and othermunication systems required to perform job functions Ability to use hand heldputers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents