FT Welcome Center Associate

FT Welcome Center Associate Granite

YMCA - 3.9

Goffstown, NH Job Details Full-time 2 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Computer literacy Full Job Description The Granite YMCA is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This full-time role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about building community. As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You'll help ensure a welcoming, inclusive environment where everyone feels they belong. In this role, you will: Greet members and guests warmly, build relationships, and provide exceptional customer service Act as a positive ambassador for the Granite YMCA and connect members with programs and services Serve as the first point of contact for member concerns and problem-solving Process memberships, program registrations, and financial transactions Sell memberships and programs and provide cause-driven facility tours Communicate facility usage, programs, and events accurately Qualifications Customer service experience preferred Strong interpersonal and communication skills Ability to work effectively in a fast-paced environment Experience handling financial transactions preferred Proficiency with computers and basic software (Word, Excel, Outlook or similar) Experience with SGA or similar membership software preferred Schedule & Work Environment Hourly full-time position Schedule varies based on operational needs; evenings and weekends may be required Compensation & Benefits Generous paid vacation time (4 weeks paid time off & 6 Holidays - amount of PTO increases with tenure) Medical, dental and vision insurance Free Family YMCA Membership 50% discount on Childcare and Camp services Up to 25% discount on Y Programs After qualifying, 8% employer contribution to retirement fund