Full-Time Stock Supervisor

As a Tory Burch Support Supervisor, you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities, being a leader in-store.

RESPONSIBILITIES

Operational Excellence  Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.  Accurately process all POS transactions and capture of customer information.  Have a proper understanding of the radio communication and all technology tools used in the store.  Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.  Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.  Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.  Assist with store maintenance needs and supply ordering.  Meet deadlines - IMRDs, damages, transfers, charge sends, etc.  Properly print tickets in WebIM.  Protect our assets by adhering to all loss prevention policies and procedures.  Detail oriented with ability to multi task and prioritize work to produce desired outcomes Be Buddy/Team Player  Lead by example and model behavior that reflects the company's core values.  Appropriately manage conflict and take ownership for your part in the team dynamic.  Demonstrate a high degree of maturity and integrity.  Partner with the leadership team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.  Identify opportunities to support the team in delivering a transformational experience.  Contribute to a positive atmosphere that is fun, professional, productive and team oriented. Support the Customer Experience  Lead by example to create an environment that consistently delivers transformational customer experiences.  Greet and connect with the customer by offering beverages, providing iPads, and answering questions.  Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.  Ensure a high level of customer service through extensive product knowledge and product ownership.  Accurately process all POS transactions including ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc. Retail Job Description For internal use only; a simplified version exists for external posting purposes  Assist when necessary with operational activities.  Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.  Have a proper understanding and be able to train on the radio communication and all technology tools used in the store, using proper etiquette.  Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.  Assist with fitting room activities (sizes, returning merchandise to floor).  Answer the telephone using proper telephone etiquette. Represent the Brand  Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.  Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.  Contribute to maintaining all brand and operating standards to support brand consistency.  Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down times and acting with a sense of urgency during peak periods of business.  Leverage in-store technology to ensure every customer's experience is transformational.

EXPERIENCE

 2-4 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus.

REQUIREMENTS

 Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.  Occasional overnight travel may be required.  Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.  Must be able to submit verification of legal right to work in the United States.

Pay:

$24.10 - $29.03 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person