Associate Process Improvement Specialist - Performance Excellence (Days)

Lead the delivery of business improvement projects to enable improvements in customer and business value. Collaborate with team members who work across enterprise-wide organizational structures. Provide frequent communication about projects to stakeholders, departments, and management to ensure projects deadlines are met, issues are identified and mitigated, and leaders are informed of any risks. Required Knowledge & Skills

Education:

Bachelor's Degree

Experience:

One year of related experience. Requires a working knowledge of standard practices and procedures. Licenses and Certifications

• NONE REQUIRED

  Qualifications
• Lean Six Sigma Green Belt or complete within 6 months of hire date.
• One or more years of process improvement experience. Healthcare operations experience preferred.
• Exceptional oral and written communication, organizational and presentation skills.
• Experience interacting with Project leadership to define project goals, objectives, purpose, and then executing on defined requirements
• Direct experience with developing process models in MS Visio preferred
• Experience working as a part of a team to achieve client-driven objectives and requirements
• Ability to work independently or in a team, set priorities and meet deadlines.
• Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration Statement Of Employment Philosophy Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors.

Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine. Functions Area of Responsibilities

• Projects are aligned, undertaken, and executed to support the organization's strategic objectives and goals that optimize patient safety, quality, delivery and reduce cost to achieve Tanner Health's mission and vision.
• Partner with sponsors, process owners, team members and strategic and operational leadership to execute the project and deliver results.
• Instruct, coach, and guide cross-functional teams in adapting to and understanding improvement processes, facilitating Kaizen and Rapid Improvement Events.
• Create insightful process maps, workflow diagrams and Value Steam Maps.
• Plan and complete assigned work on time and in accordance with established timelines by identifying and overcoming barriers and risks that prohibit project completion and or success in a timely manner
• Establish strong team relationships, building trust and open communication regarding project issues and results
• Identifies Lean Process Improvement knowledge gaps of project teams, create and conduct training in Lean principles, methods, and tools, as needed, in the appropriate format for the situation
• Travel to all Tanner sites as needed for projects. Compliance Statement
• Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program.

Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Required Knowledge & Skills

Education:

Bachelor's Degree

Experience:

One year of related experience. Requires a working knowledge of standard practices and procedures. Licenses and Certifications

• NONE REQUIRED

  Supervision
• Reports to Director of Process Improvement Qualifications
• Lean Six Sigma Green Belt or complete within 6 months of hire date.
• One or more years of process improvement experience. Healthcare operations experience preferred.
• Exceptional oral and written communication, organizational and presentation skills.
• Experience interacting with Project leadership to define project goals, objectives, purpose, and then executing on defined requirements
• Direct experience with developing process models in MS Visio preferred
• Experience working as a part of a team to achieve client-driven objectives and requirements
• Ability to work independently or in a team, set priorities and meet deadlines.
• Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration Definitions Lead the delivery of business improvement projects to enable improvements in customer and business value.

Collaborate with team members who work across enterprise-wide organizational structures. Provide frequent communication about projects to stakeholders, departments, and management to ensure projects deadlines are met, issues are identified and mitigated, and leaders are informed of any risks. Position Responsibilities Contact with

Others:

Appreciable contacts as regular part of the job with others outside of the department or organization. Requires discretion and tact to give or get specialized information to perform duties of job.

Effect of Error:

Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects. People Management Responsibilities

Supervisory Responsibility:

Occasionally uses assistance of aide or helper in performance of task Work Environment/Physical Effort

Mental Demands:

Assignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guides

Working Conditions:

Generally pleasant working conditions/normal office environment. Working Conditions Aspects for Immunizations Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No Directly works with Patients less than 12 months of age: No

Physical Effort:

Light physical effort

• Much of work done while sitting but with more than normal standing or walking.

Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort. Physical Aspects

Bending:

Occasional = 1%

• 33% of the time

Typing:

Frequent = 34%

• 66% of the time Manual Dexterity
• picking, pinching with fingers etc.: Not required Feeling (Touch)
• determining temperature, texture, by touching: Not required

Hearing:

Constant = 67%

• 100% of the time. Reaching
• above shoulder: Occasional = 1%
• 33% of the time Reaching
• below shoulder: Occasional = 1%
• 33% of the time

Visual:

Constant = 67%

• 100% of the time.

Color Vision:

Constant = 67%

• 100% of the time.

Speaking:

Frequent = 34%

• 66% of the time

Standing:

Occasional = 1%

• 33% of the time

Balancing:

Occasional = 1%

• 33% of the time

Walking:

Occasional = 1%

• 33% of the time

Crawling:

Not required Running

• in response to an emergency: Occasional = 1%
• 33% of the time Lifting up to 25 lbs.: Occasional = 1%
• 33% of the time Lifting 25 to 60 lbs.: Not required Lifting over 60 lbs.: Not required Handling
• seizing, holding, grasping: Occasional = 1%
• 33% of the time

Carrying:

Occasional = 1%

• 33% of the time

Climbing:

Occasional = 1%

• 33% of the time

Kneeling:

Occasional = 1%

• 33% of the time

Squatting:

Occasional = 1%

• 33% of the time

Tasting:

Not required

Smelling:

Not required Driving

• Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required Driving
• Class C vehicles: Frequent = 34%
• 66% of the time Driving
• CDL class vehicles: Not required N95 Respirator usage (PPE): Occasional = 1%
• 33% of the time Hazmat suit usage (PPE): Occasional = 1%
• 33% of the time Pushing/Pulling
• up to 25 lbs.: Occasional = 1%
• 33% of the time Pushing/Pulling
• 25 to 60 lbs.: Not required Pushing/Pulling
• over 60 lbs.

: Not required