General Manager

Overview The General Manager (GM) is responsible for the overall leadership, operations, and performance of a multi-sport complex featuring baseball fields, softball fields, multipurpose/soccer fields, volleyball courts, basketball courts, a weight room, restaurant/concessions and a futsal court. This role ensures high-quality facility operations, exceptional customer experience, efficient scheduling, and successful coordination of leagues, tournaments, and events. GM must demonstrate strong communication skills to effectively collaborate with City leadership, Melissa ISD administrators, and tournament directors ensuring alignment on facility use, partnerships, and community initiatives. Operations & Facility Management Oversee daily operations of all indoor and outdoor athletic facilities, including coordination of events with on-site restaurant and concessions. Ensure fields, courts, and equipment are maintained to the highest safety and quality standards. Develop and implement preventative maintenance plans in coordination with maintenance staff and vendors. Monitor facility usage and optimize space allocation across all sports. Staff Leadership & Development Hire, train, supervise, and evaluate a team of 6-10 staff members. Create staff schedules to ensure adequate coverage for all operational hours and events. Foster a positive, accountable, and customer-focused work culture. Provide ongoing coaching, performance feedback, and professional development opportunities. Scheduling & Event Coordination Oversee complex-wide scheduling for practices, leagues, rentals, and tournaments. Coordinate closely with tournament directors to ensure seamless execution of events. Manage scheduling conflicts and adjust plans based on weather, demand, and operational needs. Utilize scheduling software or systems to maintain accuracy and efficiency. Customer Experience & Community Relations Ensure a high level of customer satisfaction for athletes, teams, families, and event organizers. Address customer concerns and resolve issues promptly and professionally. Build relationships with local leagues, schools, clubs, and tournament operators. Financial & Administrative Oversight Assist with budgeting, forecasting, and cost control measures. Monitor revenue streams including rentals, leagues, and tournaments. Track key performance indicators (KPIs) and prepare operational reports. Ensure compliance with all policies, procedures, and safety regulations. Tournament & Program Support Serve as the primary point of contact for tournament directors during events. Coordinate staffing, field setup, and logistics for tournaments and large-scale events. Support the growth of new programs and events to maximize facility utilization.

Pay:

From $50,000.00 per year

Benefits:

Flexible schedule Application Question(s): Are you able to maintain a flexible schedule, which will often include evenings and weekends?

Work Location:

In person