General Manager Gregg Young Sports Campus

General Manager Gregg Young Sports Campus Norwalk, IA 50211 $55,000

• $75,000 a year
• Full-time $55,000
• $75,000 a year
• Full-time General Manager

•

SPORTSPLEX NORWALK

(Gregg Young Sports Campus / Fareway Fields) 1.

ROLE SUMMARY

This position serves as the single point of ownership for all operations at Sportsplex Norwalk and Fareway Fields.

This role is responsible for:

Indoor facility operations (courts and turf) Outdoor field operations (Fareway Fields) Staff management and accountability Tenant and partner relationships Programming and revenue generation Scheduling across all spaces Revenue collection and financial accountability Concessions performance Sponsorship sales and management City and municipal coordination If it happens in or around the facility, this role owns it. 2.

CORE MISSION

Drive:

Revenue growth Facility utilization Operational efficiency Cleanliness and presentation Staff accountability

Eliminate:

Dead space in the schedule Uncollected revenue Poor communication Operational inconsistency 3.

FACILITY & BUILDING OPERATIONS

Daily Responsibilities Execute opening and closing procedures consistently Walk the entire facility (indoor and outdoor) a minimum of twice daily Ensure all areas are clean, safe, and operational: Entry and front desk Courts and turf Bathrooms Bleachers and sidelines Identify and report maintenance issues same day Maintenance Coordination Work directly with Maintenance Manager Log all maintenance issues into a tracking system

Prioritize:

Safety issues Revenue-impacting issues Customer-facing issues Exterior Responsibilities Parking lot condition and cleanliness Snow removal and landscaping coordination Field condition and readiness 4.

TENANT & PARTNERSHIP MANAGEMENT

Relationship Ownership Serve as primary contact for all tenants, clubs, and trainers Maintain consistent communication with all partners Enforcement All facility usage must be scheduled in EZFacility No unscheduled or unauthorized use of space All tenants must follow facility rules and agreements Revenue Accountability Maintain a live tenant payment tracker

Monitor:

Outstanding balances Underutilized tenants Opportunities for expansion Growth Upsell additional time, programs, and seasonal usage Convert high-usage tenants into long-term partners 5.

PROGRAMMING & REVENUE GENERATION

Responsibility Fill the facility. Eliminate dead time. Programming Ownership Leagues Camps and clinics Tournaments Rentals Execution Build and maintain a monthly programming calendar Identify open and underutilized time slots Launch programs to fill scheduling gaps Focus Areas Increase weekday daytime utilization Reduce late-night gaps Maximize weekend revenue 6.

MASTER SCHEDULING CONTROL

(INDOOR + OUTDOOR) Full Ownership Responsible for all scheduling across: Sportsplex Norwalk (courts and turf) Fareway Fields (outdoor fields) EZFacility is the single source of truth. No side scheduling. No verbal bookings. Core Responsibilities Centralized Scheduling Maintain one master schedule for: Practices Games Rentals Tournaments Camps and clinics Field + Court Coordination Align indoor and outdoor schedules Manage weather-related transitions (outdoor to indoor) Maintain buffer times for setup and cleanup Recurring Rentals Ensure all recurring bookings match contract terms Prevent underbooking or unbilled overuse Tournament Scheduling Block full facility appropriately Coordinate courts, fields, and concessions Ensure efficient game flow and maximum utilization Enforcement If it is not in EZFacility, it does not happen No exceptions for unscheduled usage Weekly Deliverables Updated master schedule Open time report Utilization report by space and time block 7.

REVENUE COLLECTION & ACCOUNT MANAGEMENT

Full Ownership Responsible for collecting all revenue related to: Tenant leases Facility rentals Programs and events Field and court usage Core Responsibilities Payment Tracking Maintain a live accounts receivable tracker including: Customer name Amount owed Due dates Payment status Lease Collections Ensure all tenants are invoiced correctly and on time Monitor payment schedules and enforce compliance Rental Collections Require payment in advance or card on file No payment, no usage Enforcement Policy Immediate communication on late payments Defined grace periods Suspension of facility use if unpaid Reconciliation Match all bookings in EZFacility to payments received Ensure no missed charges or unbilled usage Weekly Financial Deliverables Accounts receivable report Payments collected Outstanding balances At-risk accounts 8.

INTEGRATION

SCHEDULING + COLLECTIONS Every scheduled hour must be: Entered into EZFacility Assigned to a paying customer Paid or scheduled for payment Required Process Booking → Enter into system Billing → Generate correct charges Payment → Collect or confirm terms Verification → Weekly audit of booked vs paid hours Red Flags to Eliminate Unscheduled usage Unbilled hours Past due balances not addressed Open time during high-demand hours 9.

STAFF LEADERSHIP & ACCOUNTABILITY

Oversight Front desk staff Facility supervisors Part-time employees Responsibilities Hiring (with oversight) Training and onboarding Scheduling via Connecteam Daily task assignment Standards Staff must be task-driven at all times Every shift includes: Cleaning duties Operational responsibilities Customer service expectations Accountability Daily checklist completion Weekly performance reviews Immediate correction of issues 10.

CLEANLINESS & FACILITY STANDARD

Non-Negotiable Facility must remain: Clean Organized Professional Daily Focus Areas Entry and front desk Bathrooms Courts and turf Equipment and storage Weekly Deep cleaning rotations Equipment organization Lost and found management 11.

CONCESSIONS MANAGEMENT

Ownership Concessions are a revenue center under this role. Responsibilities Daily Ensure stand is open, staffed, and stocked Maintain cleanliness and presentation Confirm POS functionality Weekly Inventory tracking Product performance evaluation Adjust ordering and offerings Event-Based Staff appropriately for events Increase inventory for high-volume periods Align operations with tournament schedules Financial Oversight Track daily sales Monitor margins (if applicable) Ensure accurate revenue sharing Prevent loss or mismanagement Growth Increase average transaction value Implement promotions and bundled offers Optimize product mix 12.

SPONSORSHIP SALES & MANAGEMENT

Ownership This role is responsible for local sponsorship revenue generation and execution within the facility, working in coordination with Sportsman leadership. Sponsorship Sales Responsibilities Prospecting Identify local and regional businesses for sponsorship opportunities

Target:

Restaurants Healthcare providers Financial institutions Retail and service businesses Youth sports-aligned brands Inventory Awareness Maintain and actively sell: Field naming rights Court naming rights Wall signage and banners Digital displays (if applicable) Event and tournament sponsorships Concessions branding opportunities Sales Execution Conduct outreach (calls, emails, in-person meetings) Present sponsorship packages Close local sponsorship deals (within approval structure) Sponsorship Management Responsibilities Fulfillment Ensure all sponsor deliverables are executed: Signage installed Branding displayed correctly Event mentions included Maintain professional appearance of all sponsor assets Relationship Management Maintain regular contact with sponsors Ensure satisfaction and retention Identify renewal and upsell opportunities Tracking Maintain sponsorship tracker including: Sponsor name Agreement terms Payment status Renewal dates Coordination with Leadership Work alongside central sponsorship team (if applicable) Do not alter major sponsorship structures without approval Provide on-the-ground execution and local sales support 13.

CITY & MUNICIPAL RELATIONSHIP MANAGEMENT

Role Serve as the primary contact for all city and municipal interactions. Responsibilities Communication Maintain consistent communication with city staff Provide proactive updates and reporting Compliance Ensure adherence to: Safety standards Fire codes Capacity regulations Facility agreements Coordination Align on field use, scheduling, and maintenance Assist with planning and capital improvements Issue Management Resolve issues professionally and quickly De-escalate conflicts Prevent unnecessary escalation Strategic Opportunities Identify opportunities for: Expanded programming City partnerships Grants or funding 14.

SYSTEMS & PROCESS ENFORCEMENT

Required Systems EZFacility for scheduling and billing Connecteam for staffing and task management Microsoft Teams for communication Expectations No off-system activity Full adherence to processes Complete operational visibility 15.

AUTHORITY STRUCTURE

This Role CAN:

Enforce scheduling and facility rules Direct staff and assign tasks Manage daily operations Control tenant relationships Execute local sponsorship sales and fulfillment

This Role CANNOT:

Modify contracts Approve major expenses beyond threshold Change pricing or revenue structures without approval Finalize large sponsorship agreements without approval 16.

KPI PERFORMANCE METRICS

Revenue Monthly revenue growth Revenue per court and field Utilization Percentage of booked vs available hours Prime-time utilization Collections Percentage collected on time Total outstanding balances Aging of receivables Scheduling Accuracy Percentage of booked hours monetized Missed revenue incidents Staffing Task completion rate Attendance and reliability Programming Number of programs launched Program profitability Concessions Revenue per event Average transaction value Inventory control Sponsorship New sponsorship revenue generated Sponsorship renewal rate Fulfillment accuracy City Relations Issue resolution time Compliance performance Relationship quality 17.

WHAT SUCCESS LOOKS LIKE

Facility is consistently clean and organized Schedule is full and optimized Revenue grows month over month Payments are collected on time Staff are productive and accountable Tenants are satisfied and expanding Sponsorship revenue is growing and visible City relationship is strong and proactive Issues are solved before escalation 18.

WHAT FAILURE LOOKS LIKE

Unscheduled facility usage Uncollected or delayed payments Declining cleanliness standards Staff without direction or accountability Poor communication with tenants or city Sponsorship assets not fulfilled or sold Repeated operational issues

Job Type:

Full-time Pay:

$55,000.00

• $75,000.

00 per year

Work Location:

In person