General Manager(01586) - 9605 manchester rd

• What You'll Be Doing:

• As General Manager of our Rock Hill location, you will be responsible for the following key duties and responsibilities:
• Direct store operations:
• Oversee all store operations during assigned shifts, ensuring adherence to established standards and maintaining smooth, efficient operations.
• Manage financial operations:
• Supervise inventory management, cash handling, and financial reconciliation to maintain profitability and operational efficiency.
• Lead and develop team members:
• Direct, motivate, and manage your team through clear communication, constructive feedback, and recognition of performance achievements.
• Build organizational capacity:
• Recruit, train, and develop staff members to create a workplace where all employees feel valued and supported.
• Maintain quality standards:
• Enforce strict standards for food preparation, product handling, and customer service to ensure consistent excellence.
• Optimize scheduling:
• Develop and implement scheduling systems that maintain appropriate staffing levels while controlling labor costs.
• Analyze operational data:
• Review sales metrics, market trends, and operational performance data to identify opportunities for improvement and growth.
• Execute marketing initiatives:
• Develop and implement local marketing campaigns and promotional activities to drive customer acquisition and retention.
• Ensure compliance and safety:
• Maintain store cleanliness, equipment maintenance, and adherence to all health and safety regulations.
• Control inventory:
• Process orders, coordinate deliveries, and maintain optimal inventory levels.
• Resolve customer issues:
• Address customer inquiries and complaints with professionalism and care to ensure positive customer experiences.
• Maintain documentation:
• Ensure accurate and timely completion of reports, records, and required paperwork.
• Operate systems and equipment:
• Demonstrate proficiency with point-of-sale systems and restaurant equipment.
• Model professional standards:
• Demonstrate reliability, punctuality, and professional conduct to set expectations for your team.
• Identify leadership potential:
• Recognize and support high-potential team members for advancement opportunities.

• Required Skills and Competencies:

• Strong leadership and team management abilities with proven experience directing and motivating diverse teamsExceptional mathematical skills, including the ability to accurately add, subtract, multiply, and divide; proficiency with calculators and financial analysis toolsAdvanced multitasking capabilities with the ability to prioritize competing demands in a fast-paced environmentProficient cash handling and monetary reconciliation skills with meticulous attention to detailProficiency with computer systems, point-of-sale (POS) platforms, and touch screen technologyExcellent verbal and written communication skills for effective interaction with team members, customers, and vendorsStrong telephone communication and customer service skillsComprehensive knowledge of inventory control systems and cost management strategiesDemonstrated ability to analyze data, identify trends, and make informed business decisionsProblem-solving and conflict resolution capabilities with a solutions-oriented mindsetTime management and organizational skills with the ability to manage multiple priorities efficientlyEquipment operation expertise and mechanical aptitudeBudget management and financial analysis experienceHiring, recruitment, and performance management experienceQuality assurance and food safety knowledge Proven track record in food service or restaurant operations managementDemonstrated success in staff training, development, and performance managementExperience with inventory management and cost control in a retail or food service settingCustomer service excellence with a track record of building positive customer relationships•

Essential Attributes:

• Detail-oriented with a commitment to maintaining high standardsCollaborative team player who values inclusive and supportive workplace cultureInnovative thinker who embraces continuous improvement and creative problem-solvingCustomer-focused mindset with genuine empathy for team members and customersFlexible and adaptable approach to changing business needs and prioritiesGoal-oriented with strong drive to achieve and exceed performance targetsAssertive decision-maker capable of taking decisive action when neededTransparent communicator who builds trust through open and honest dialogueResilient and composed under pressure with the ability to maintain focus during challenging situationsVisionary leader who can inspire and motivate others toward shared organizational goals