Global Freight Forwarding Senior Lead Solution and Implementation Supervisor (FLEX)

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Job Description:

The Global Freight Forwarding Solution and Implementation Senior Supervisor, leads the development and execution of complex, customized air and ocean solutions for UPS customers, with a strong knowledge of healthcare and cold chain shipping requirements. This role oversees multiple concurrent, large-scale customer implementations, ensuring solutions are compliant, scalable, operationally executable, and delivered on time. The Senior Supervisor provides end-to-end project leadership, driving alignment across operations, pricing, IT, and external partners, while serving as an escalation point to maintain momentum and quality. This role is responsible for assigning solution files, monitoring team deliverables, and reinforcing consistent execution and accountability across all workstreams while growing Healthcare business to meet business plans. Leadership & Team Oversight Assist with training and development of Freight Forwarding Solutions and Implementations supervisors Assign solution files to team members, ensuring workload balance and clear ownership Ensure team stays on task and meets deadlines, quality standards, and deliverables Assist with customer projects as needed Assist with report creation as needed Project Management & Execution Strong background in project management required Manage and oversee multiple concurrent Freight Forwarding solution and implementation projects Ensure projects remain on track; proactively manage risks, dependencies, and escalations Establish and monitor project timelines, milestones, and deliverables Provide concise, executive-ready updates on project status and performance Solution Development & Implementation Oversee the design, documentation, and implementation of customized Freight Forwarding solutions Ensure Standard Operating Procedures (SOPs) are complete, accurate, and operationally executable Support healthcare and cold chain solution requirements as a subject matter expert Maintain high level of quality and attention to detail Cross-Functional Collaboration Partner with operations, commercial teams, pricing, IT, and external vendors to ensure alignment Act as an escalation point for internal stakeholders and customer-facing teams Coordinate across functions to support seamless implementation and delivery Customer & Business Impact Support revenue growth through effective solution development and execution Strengthen customer relationships through reliable and scalable outcomes Identify opportunities for process improvements and standardization

Additional Criteria:

Must have previous project management, freight forwarding, and healthcare logistics experience -

Preferred Job Grade:

20F -

Supervisor Shift:

Monday through Friday from 8AM to 5PM. May require schedule flexibility depending on business needs. Last day to apply is Friday, May/29/2026 at 11:59 pm Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $78,960/year to $146,400/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type:

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.