Graduate Enrollment Specialist

Graduate Enrollment Specialist St. Bonaventure University (NY) St. Bonaventure, NY $24.23 an hour - Full-time $24.23 an hour - Full-time JOB The Graduate Enrollment Specialist is responsible for managing prospective student engagement and converting inquiries into completed application files for SBU-supported online graduate programs, including MBA, Journalism, Cybersecurity, and Marketing Communications. This position plays a critical role in the enrollment funnel by conducting proactive outreach, nurturing leads, guiding prospective students through the admissions process, and ensuring timely application completion. The Specialist works closely with the Dean of Graduate Studies, internal stakeholders, and external partners to support enrollment growth and provide a high-quality prospective student experience.

EXAMPLE OF DUTIES

Proactively engage prospective students through phone, email, text, and virtual meetings to convert inquiries into completed application files; maintain consistent follow-up cadence throughout the enrollment cycle. 40%Manage assigned leads within the CRM system (e.g., Slate), including tracking interactions, updating records, and documenting progress toward application completion 20%Guide prospective students through the admissions process, including application requirements, deadlines, program selection, and next steps; provide accurate and timely information. 15%Monitor application pipeline and identify barriers to completion; implement strategies to improve conversion rates and reduce applicant attrition. 5%Coordinate with Graduate Student Success Coordinator, financial aid, registrar, and other campus offices to assist prospective students with questions related to enrollment, billing, and program requirements. 5%Participate in virtual events, webinars, and recruitment initiatives to engage prospective students and promote graduate programs. 5%Maintain knowledge of all SBU-supported online graduate programs, including curriculum, admission requirements, and career outcomes. 5%Collaborate with admissions leadership to analyze enrollment trends and recommend improvements to outreach and conversion strategies. 5%

Supplemental Functions:

Assist with special enrollment initiatives, including corporate partnerships and targeted recruitment campaigns.

Support data reporting and enrollment tracking as requested.

Perform other duties as assigned.