Grounds (LANDSCAPER) Ambassador - Island Oaks RV Resort

Seasonal Schedule/Availability Flexible availability required. Shifts may include weekends, holidays, and early mornings/late afternoons to support site turns, events, and peak occupancy. Overtime may be required during high-volume periods or after severe weather. Position Summary As a Grounds Ambassador, you will maintain site readiness, cleanliness, and safety across all areas of the RV resort. Responsibilities include continuous property rounds, valet-style trash service, site turns, and amenity resets , while also supporting guest needs and enhancing the overall experience. Key Responsibilities Grounds & Resort Maintenance Provide valet-style trash service and perform scheduled waste runs, ensuring guest areas remain clean, odor-free, and compliant with safety standards Maintain property-wide cleanliness by collecting litter, clearing debris, and preserving curb appeal across RV sites, roadways, landscaping, and amenities Complete full RV site turns including trash removal, raking/sweeping pads, resetting picnic tables, and inspecting grills/fire pits Clean and maintain dog parks, pet stations, and waste areas , ensuring supplies are stocked and areas remain sanitary Ensure grills and fire pits are cleaned, safe, stocked, and guest-ready at all times Resort Operations & Support Assist with propane exchanges/refills (as assigned) Set up and reset guest-use amenities such as chairs, umbrellas, games, and event equipment Support amenity areas (pool deck, restrooms, laundry, playground, pavilion, lakefront) by ensuring cleanliness, safety, and supply levels Operate grounds equipment safely including leaf blowers, pressure washers, weed eaters, and hand tools Safety, Monitoring & Compliance Perform routine property rounds to identify hazards (spills, debris, potholes, lighting issues, standing water) Monitor traffic flow and enforce safe speeds for vehicles, golf carts, and recreational devices Respond immediately to safety concerns such as broken glass or trip hazards Document and report maintenance needs, vandalism, lost & found items, or guest concerns Guest Experience & Service Serve as a visible, approachable, and friendly presence for all guests Provide directions, answer questions, and assist with minor guest needs Support arrival and check-in flow (as assigned) , including site inspections and readiness checks Provide resort orientation and personalized tours when needed Utilize professional communication and service recovery techniques when addressing guest concerns Communicate effectively with internal teams using radio, Microsoft Teams, and email Team Support Assist with event setup and breakdown Support high-demand operational periods with urgency and flexibility Perform additional duties and special projects as assigned Requirements Friendly, professional, and guest-focused demeanor Strong attention to detail and proactive problem-solving Ability to remain calm under pressure and follow emergency procedures Excellent communication and teamwork skills Ability to lift up to 30-50 lbs and perform physical labor for extended periods Comfortable working outdoors in all weather conditions Valid driver's license and ability to operate golf carts and vehicles Preferred Qualifications Experience in RV resort, campground, hospitality, or facilities operations Familiarity with grounds equipment and basic maintenance tools Guest services or front desk experience in hospitality Bilingual skills are a plus Experience using mobile devices for checklists, communication, and reporting NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.