Guest Experience Supervisor

Guest Experience Supervisor DSRT Surf Palm Desert, CA Job Details Full-time $23 - $25 an hour 13 hours ago Qualifications Retail customer service procedures Staff supervision Team member evaluation Managing teams in a customer support role Managing retail teams Operational management Merchandising Staff scheduling Managing store merchandising operations Processing cash transactions Employee relationship building Team scheduling Performance feedback (performance evaluation method) Managing hospitality teams Financial performance report preparation Invoice processing Team development Leading team collaboration initiatives Merchandising display arrangement Schedule creation Guest rapport building Retail management Team motivation (leadership skill) Stakeholder relationship building

Full Job Description Description:

DSRT SURF

isn't a traditional workplace, and we're not looking for a traditional supervisor. We're building a fast growing hospitality and lifestyle brand focused on creating memorable experiences, strong community engagement, and a recognizable destination driven presence. We're looking for an energetic and experienced hospitality professional who is passionate about people, operations, and delivering an exceptional guest experience every single day. The Guest Experience Supervisor will support the Director of Guest Experiences in overseeing the day-to-day hospitality operations at

DSRT SURF.

This role is responsible for supervising front-line staff, managing the guest-facing environment, and ensuring every touchpoint reflects the energy, quality, and standards of the

DSRT SURF

brand. The Guest Experience Supervisor will play a key role in keeping daily operations running smoothly while developing a high-performing team and maintaining an exceptional retail and hospitality environment. This position works closely with the Director of Guest Experiences, operations, and leadership teams to align daily execution with overall business goals and guest experience standards. What You'll Do Supervise day-to-day hospitality operations and ensure a consistently exceptional guest experience across all touchpoints Lead, coach, and support front-line staff during shifts, providing real-time direction, feedback, and accountability Manage employee scheduling to ensure appropriate coverage, operational efficiency, and team balance Conduct performance reviews, deliver constructive feedback, and support staff development and growth Oversee the retail area including product presentation, inventory organization, restocking, and overall merchandising standards Process and manage invoices, cash handling, daily reconciliation, and basic financial reporting with accuracy and accountability Monitor and maintain operational standards for cleanliness, safety, presentation, and guest flow throughout the facility Address guest concerns, complaints, and escalations with professionalism, urgency, and a solutions-focused approach Assist in onboarding and training new team members to ensure alignment with

DSRT SURF

service standards and culture Communicate operational needs, staffing updates, and guest feedback to the Director of Guest Experiences Support events, activations, and special programming as needed Maintain compliance with all company policies, procedures, and applicable health and safety regulations

Requirements:

What You Bring Previous supervisory or leadership experience in hospitality, retail, guest services, or a related environment required Strong understanding of hospitality operations, guest experience standards, and team management Experience with scheduling, cash handling, invoicing, and basic financial accountability Proven ability to lead and motivate a team in a fast-paced, high-energy environment Strong organizational, communication, and problem-solving skills Ability to manage multiple priorities and remain calm and focused under pressure Experience conducting performance reviews and delivering feedback with professionalism and care Retail operations experience including merchandising, inventory, and product presentation Professional presence and strong relationship building skills with both guests and team members Ability to work collaboratively across departments and with leadership Stoke Who You Are You're a natural leader who thrives on the floor, not behind a desk. You lead by example, hold high standards, and genuinely care about the people on your team and the guests you serve. You bring energy, accountability, and a positive presence to every shift. You're solutions-focused, dependable, and excited to help build something truly unique from the ground up. Current Work Environment

DSRT SURF

is currently operating within an active growth and development environment. Team members may occasionally work around changing operational priorities, evolving business needs, events, and active hospitality environments. Appropriate attire and adherence to all company standards and policies will be required while representing the brand. Physical Requirements Ability to stand and move throughout hospitality and operational environments for extended periods Ability to occasionally lift and move retail inventory, supplies, or operational equipment Ability to work evenings, weekends, and special events as needed Ability to work in fast-paced hospitality and operational environments Compensation This is a non-exempt, hourly position. The anticipated pay range for this role is $23.00-$25.00 per hour. Actual compensation will be based on experience, qualifications, skills, and business needs. Schedule Expectations This is a full-time hourly position. Flexibility to work mornings, evenings, weekends, holidays, and special events may be required based on operational needs. Overtime will be compensated in accordance with California law. Why

DSRT SURF

This is an opportunity to help build something from the ground up where hospitality, lifestyle, and guest experience come together in a unique way. You'll play an important role in shaping the daily culture, team performance, and guest experience of the brand from day one. Equal Opportunity Employer

DSRT SURF

is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We consider applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law. Reasonable Accommodation Statement

DSRT SURF

provides reasonable accommodations in accordance with applicable federal, state, and local laws. Applicants requiring accommodation during the hiring process should notify the company. At-Will Employment Statement This job description is not intended to create a contract of employment. Employment with

DSRT SURF

is at will, which means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Work Location This is a fully on-site role in Palm Desert, California.