Guest Experience Supervisor

Guest Experience Supervisor

LOLA'S TACO BAR

Grosse Pointe Woods, MI Job Details Full-time $20 - $25 an hour 16 hours ago Benefits Employee discount Qualifications Team motivation (leadership skill)

Full Job Description Position Description:

Guest Experience Supervisor $20/hour About Us Lola's Taco Bar is a fast-paced, flavor-forward taco bar serving up bold street tacos, fresh margaritas, cold beer, and laid-back hospitality. Located in Grosse Pointe Woods, we bring people together over craveable food and good vibes. We're looking for a hands-on, service-driven leader to help guide our team and keep operations running smoothly from open to close. Position Overview As a Shift Supervisor, you'll oversee both front-of-house and back-of-house operations during your shift. You'll be responsible for leading the team, maintaining high service and food quality standards, and ensuring that the guest experience is consistently positive. This is a key leadership role for someone who's comfortable jumping in wherever needed, solving problems on the fly, and keeping the energy high in both guest-facing and kitchen areas. Must have flexibility from 7am-12am Mon-Sun. Key Responsibilities Supervise all FOH and BOH activity during shifts Lead pre-shift meetings, assign roles, and ensure team readiness Provide hands-on support at the counter, expo, kitchen line, and dish station as needed Ensure food is prepped, cooked, and served to standard and on time Monitor alcohol service and compliance, including ID verification Oversee cleanliness, organization, and food safety in all areas Communicate inventory needs and shift issues to management Coach and support team members to maintain a positive and productive work environment Handle guest concerns quickly and professionally Lock up and complete end-of-shift reporting when closing Qualifications Must be 18+ and eligible to serve alcohol in Michigan Previous experience in a supervisory or team lead role in a restaurant setting Strong understanding of both FOH and BOH operations Comfortable managing staff, guest service, and kitchen flow simultaneously ServSafe and Alcohol Server Certification (or willingness to obtain) Excellent communicator, problem solver, and team motivator Dependable, organized, and detail-oriented Perks Competitive hourly wage Flexible scheduling Employee Discounts Leadership development and growth opportunities A fun, collaborative work culture