Guest Service Agent

Guest Service Agent 3.3 3.3 out of 5 stars 25400 Perdido Beach Boulevard, Orange Beach, AL 36561 From $15 an hour - Part-time, Full-time Sleep Inn Orange Beach 1,460 reviews From $15 an hour - Part-time, Full-time Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will serve as the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and well-cared-for from check-in to check-out. Your energy and professionalism will set the tone for an exceptional stay, making a positive impact on each visitor's journey with us. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering outstanding guest services in a lively resort environment. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage guest inquiries via phone and in person, demonstrating excellent phone etiquette and multi-line phone system proficiency. Handle reservations, cancellations, and modifications efficiently to maximize guest satisfaction. Assist guests with their needs during their stay, including providing local information, resolving issues promptly, and ensuring guest relations are maintained at the highest level. Coordinate with housekeeping and maintenance teams to address guest requests and ensure room readiness. Maintain accurate records of guest interactions, reservations, and special requests to support seamless service delivery. Skills Multilingual or bilingual abilities that facilitate communication with diverse guests from around the world. Excellent customer service skills with a friendly demeanor and proactive approach to guest relations. Knowledge of front desk procedures, including multi-line phone systems and phone etiquette standards. Exceptional hospitality skills that emphasize guest satisfaction and personalized service delivery. Ability to handle high-pressure situations with professionalism and a positive attitude. Embark on a rewarding career where your passion for hospitality makes every guest's experience extraordinary!

Pay:

From $15.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person