Guest Service Agent

Job Summary Position:

Front Desk Agent Shifts:

7:00 AM-3:00 PM and 3:00 PM-11:00 PM Shifts are rotating; candidates must be able to work both shifts. Front Desk Agents are responsible for welcoming and registering guests, delivering outstanding customer service throughout the guest's stay, and settling guest accounts upon departure.

Primary Responsibilities:

Greet and register guests in a friendly and professional manner Make, modify, and manage guest reservations Perform hotel operator and concierge duties Provide attentive, courteous, and efficient service before arrival and throughout each guest's stay Maximize room revenue and occupancy Handle guest inquiries and resolve issues promptly and professionally

Required Skills & Abilities:

Positive, upbeat personality with a strong desire to deliver excellent customer service Ability to multitask, remain detail-oriented, and problem-solve effectively Strong verbal and written communication skills Ability to convey information and ideas clearly Basic mathematical skills, including counting, adding, subtracting, multiplying, and dividing Ability to read, comprehend, and write simple instructions, correspondence, and memos Willingness and ability to work a flexible schedule, including evenings, nights, weekends, and holidays (training provided for all shifts) Understanding of hotel products and guest services

Qualifications:

Previous experience in a hotel or related field preferred Prior customer-facing experience required Excellent communication and interpersonal skills Ability to work independently as well as part of a team

Job Type:

Part-time Pay:

From $11.00 per hour

Benefits:

Employee discount

Work Location:

In person