Guest Service Agent

Guest Service Agent 4.0 4.0 out of 5 stars Amarillo, TX 79124 $12

• $13 an hour
• Part-time, Full-time Springhill Suites by Marriott 26,154 reviews $12
• $13 an hour

•

Part-time, Full-time Job Responsibilities:

Greet, register, and assign rooms to guests. Issue room key and escort instructions directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collect payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Stock and maintain market areas and count end of month inventory Sweep, mop, and dust front desk area Empty trash Other duties as assigned. In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability Job Skills:

Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Education HS Diploma or equivalent. Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Job Types:

Full-time, Part-time

MUST BE TABC CERTIFIED

Experience:

front desk: 1 year (Preferred)

Job Types:

Full-time, Part-time Pay:

$12.00

• $13.

00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Required)

Front Desk:

1 year (Preferred) Ability to

Relocate:

Amarillo, TX 79124: Relocate before starting work (Required)

Work Location:

In person