Guest Service Agent

Guest Service Agent 2.5 2.5 out of 5 stars 30 Trevanion Road, Taneytown, MD 21787 From $17 an hour - Part-time Antrim 1844 Country House Hotel 30 reviews From $17 an hour - Part-time Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you'll be the friendly face at the front desk, ensuring each guest feels welcomed, valued, and cared for from check-in to check-out. Your energetic approach and exceptional customer service skills will help foster a warm, inviting environment that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier guest relations in a vibrant resort or hotel setting. Responsibilities Greet guests with enthusiasm and professionalism, providing a positive first impression of the property Manage front desk operations including check-in, check-out, and reservations using multi-line phone systems Assist guests with inquiries, special requests, and hotel amenities to enhance their stay Handle guest complaints or concerns promptly and effectively, ensuring satisfaction and loyalty Conduct night audits when scheduled to ensure accurate financial transactions and reporting Maintain clear communication with housekeeping, maintenance, and management teams to ensure seamless service delivery Promote hotel services and local attractions to maximize guest engagement and experience Qualifications Proven experience in hospitality management or hotel front desk operations preferred Exceptional customer service skills with a friendly, energetic demeanor Multilingual or bilingual abilities highly desirable to serve diverse guest populations Strong phone etiquette and proficiency with multi-line phone systems required Knowledge of hotel management software and reservation systems is a plus Ability to handle night audit procedures confidently when scheduled Previous experience in guest services within a resort or hotel environment is advantageous Join us in creating unforgettable stays for our guests! We value energetic individuals who thrive on delivering outstanding hospitality experiences. This role offers the chance to grow your career in a lively, supportive environment where your passion for hospitality makes a real difference.

Pay:

From $17.00 per hour

Benefits:

Employee discount Free parking

Work Location:

In person