Guest Service Agent

Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the welcoming face of our hotel, ensuring every visitor feels valued and cared for from check-in to check-out. Your energy and professionalism will help foster a warm, inviting atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering exceptional guest services in a fast-paced resort environment. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression Manage front desk operations, including check-ins, check-outs, and reservations with efficiency and accuracy Handle guest inquiries via phone and in person, demonstrating excellent phone etiquette and multi-line phone system proficiency Assist guests with their needs, including room changes, local recommendations, and special requests to enhance their stay Maintain guest relations by addressing concerns promptly and professionally, ensuring high levels of customer satisfaction Support night audit procedures by reconciling accounts and preparing daily financial reports to ensure smooth overnight operations Collaborate with hotel management to coordinate guest services and resolve issues swiftly Qualifications Previous experience in hotel management or hospitality management is highly preferred Bilingual or multilingual skills are a strong asset for communicating with diverse guests Proven customer service skills with a passion for creating positive guest experiences Familiarity with front desk operations, hotel experience, or resort environments is advantageous Strong communication skills, including phone etiquette and the ability to handle multi-line phone systems effectively Knowledge of guest relations practices and hotel management principles is desirable Ability to work flexible hours, including nights, weekends, and holidays as needed Embark on a rewarding career where your hospitality expertise makes a difference! We value energetic professionals committed to delivering top-tier guest services in a lively, welcoming setting.

Pay:

$13.00 - $14.00 per hour

Benefits:

Employee discount

Work Location:

In person