Guest Service Agent

We are looking for an upbeat quick learner to work both day and evening shifts. You will assist Sanibel Captiva Beach Resorts hotel and resort guests by registering & assigning rooms & day passes to arriving guests, issuing room keys, transmitting & receiving messages, keeping records of occupied rooms & guests' accounts, and presenting statements to & collecting payments from departing guests.

Responsibilities/Duties/Functions/Tasks:

Act as first point of contact to guests and visitors Greet, register and assign rooms to guests of the resort Verify customers' credit and establish how the customer will pay for their accommodation Maintain records of room availability and guests' accounts Compute bills, collect payments, and make changes for guests Perform simple bookkeeping activities, such as balancing cash accounts Issue room keys and escort instructions to Guest services team members as required Review accounts and charges with guests during the check-out process Post charges (e.g. for rooms, food, liquor, or telephone calls) to ledgers Transmit and receive messages using telephone and email systems Liaise with housekeeping and maintenance staff when guest issues need addressing Make and confirm reservations (if needed) or refer appropriately to Reservations team Answer inquiries pertaining to hotel services, registration of guests, as well as local information (e.g. shopping, dining, entertainment, travel directions) Record guest comments or complaints, referring customers to appropriate managers as necessary for resolution Advise housekeeping staff when rooms have been vacated and are ready for cleaning •Pay rate is based on experience•This position also offers incentives and commissions, such as walk-in reservations and Day Pass sales•

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person