Guest Service Manager

Guest Service Manager at Village Realty Holdings, LLC Guest Service Manager at Village Realty Holdings, LLC in Nags Head, North Carolina Posted in about 19 hours ago.

Type:

Full-Time Job Description:

As a Guest Relations Manager, you will play a key role in overseeing guest services, ensuring smooth check-ins and check-outs, and handling guest inquiries and concerns. You will manage the Guest Relations team and work closely with other departments to enhance the overall guest experience. Your primary focus will be on delivering outstanding customer service, problem resolution, and fostering a positive and welcoming atmosphere for all guests. •This is a non-remote position, with office based in Corolla, NC Supervise and support the Guest Relations team in daily operations. Oversee guest arrivals and departures, ensuring a seamless process. Address and resolve guest inquiries, concerns, and complaints professionally and efficiently. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Monitor guest feedback and online reviews, implementing improvements as needed. Training Guest Relations team members to uphold company service standards. Maintain accurate guest records and manage reservation modifications when necessary. Ensure compliance with company policies and procedures. Review daily operational performance to ensure optimal service levels, customer satisfaction, quality, staffing, budget adherence, and KPI achievement. Resolve credit card chargeback disputes. Manage emergency situations or escalated guest issues with professionalism. Perform other duties as assigned by the Brand President or Assistant Brand President Manager.