Guest Service - Recreation Crew Member

Under the supervision of the Recreation Supervisor, the Guest Service position includes the following duties: Assists the Pool Manager in the daily operations of the aquatic facilities. Independently responsible for front desk, customer service, and membership processing at the aquatics site Ensures exceptional safety standards are maintained. The pools are open mid-May through Labor Day weekend. Guest Service staff are expected to be available throughout the entire season unless otherwise noted at hiring. Serves as the main point of contact for guests while onsite at aquatics facilities, processing memberships, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors and rentals. Leads and maintains the promotion of excellent customer service standards at all levels of operations. Establishes and maintains effective working relationships with employees, supervisors, other agencies, and the public. Maintains the inventory of supplies and equipment in connection with the operation of the pool; assists the Recreation Supervisor and co-workers in duties necessary for the proper upkeep and maintenance of the pool and pool grounds. Maintains all necessary documentation for business operations and programming. •Regular, predictable, and punctual attendance is required Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. A typical way to qualify is a High School Diploma or equivalent or one (1) year of progressively responsible experience at a pool facility. Licensure or Certification Requirements Current American Red Cross CPR/AED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate required. Other Minimum 17 years of age Maintains high standards of health and safety in all aquatics operations, always adhering to industry standards. Maintains the facility in a clean and orderly fashion. Performs other tasks and duties as assigned by Pool Manager, Aquatics Coordinator, and/or

Recreation Supervisor Knowledge, Skills, and Abilities Knowledge of:

Basic recreation principles Water safety & Emergency procedures Foodservice regulations All computer applications and hardware related to the performance of the essential functions of the job, including recreation reservation and activity software.

Skill in:

Cash handling and procedures. Working with different age populations Microsoft Office Conflict resolution Time management Ability to: (Mental and Physical Abilities) Work independently, while being able to lead and supervise others and meet deadlines Adhere to regulations, policies, and procedures required by the State of Ohio, Franklin County Board of Health, the City of Gahanna, and all other regulatory/governing bodies. Experience and ability to lead and supervise others. Enforce safety regulations and emergency procedures. Understand and follow instructions from

Pool Manager, Aquatics Coordinators, and Recreation Supervisor Working Conditions:

The employee is subject to inside and outside environment conditions, extreme cold, extreme heat, noise, vibration, hazards, and atmospheric conditions. This is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects; work requires swimming, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions.