Guest Service Representative

Guest Service Representative 4.3 4.3 out of 5 stars JOB About Maple Grove, MN Maple Grove is a forward thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 73,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 300 benefit-earning employees, 500+ part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation and many other important public services to a growing community.

NATURE OF WORK

The Maple Grove Community Center is seeking applicants for a Guest Service who is responsible for delivering exceptional customer service for the Community Center patrons while developing positive working environment with the public and employees. Duties require general clerical skills including computer data entry, answering incoming phone calls, collecting admission fees, and directing visitors to appropriate locations of the building. HOURSPart-time hours, 5-15 hours/week, weekends and some evenings.

EXAMPLE OF DUTIES ESSENTIAL JOB DUTIES

Provides quality customer services to all patrons while performing any task or function.

Operate cash register, computer, I.D. equipment, and cleaning equipment.

Receives and routes phone calls, takes and distributes messages. Greet and refer visitors to proper persons or areas, provide general information, and answer routine questions regarding general services, programs, and procedures.

Assist patrons in completing forms and applications that require standard information. Operate office equipment to assist in the completion of tasks/functions.

Accept mail-in registrations for participants in recreational programs, activities, classes, and lessons. Follow all established procedures to process registrations. Coordinates efforts to ensure the City of Maple Grove is an equitable, inclusive, and respectful organization and supports the City's mission, vision, and core values. Demonstrates ability to understand and respect the diversity of customers and co-workers, effectively communicating with individuals whose first language may be one other than English.

The duties listed above are intended to illustrate the type of work performed and are not all inclusive. Supervisors will assign work found similar in nature for the position.

ABILITY TO

To develop positive working relationships with the public and fellow employees. To work under pressure and remain calm and pleasant under stressful situations. To operate a cash register and use simple math skills. Willingness to learn effective sales techniques. To work in a moderately noisy environment. To observe the public in corridors and front area. To be flexible and cooperative with work schedule.

To operate or learn to operate various office equipment and personal computers. To help the general public in person or on the phone.

SUPPLEMENTAL INFORMATION

Environmental Conditions:

Indoor community center environment. Exposure to loud noises

Physical Conditions:

Sitting/Standing/Lifting