Guest Services Agent

Guest Services Agent Avocet Hospitality Group - 3.8 Folly Beach, SC Job Details $18 an hour 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Communication skills Entry level Full Job Description Join a fun, fast-paced team where great vibes, awesome people, and unforgettable guest experiences happen every day.

Salary:

$18.00 per hour

Location:

Tides - 1 Center St, Folly Beach, SC 29439

Benefits:

A culture that values passion, individuality, and fun! Opportunities for internal growth and development Paid Time Off (PTO) Paid holidays Earned Wage Access through PayActiv- access to your earned wages before payday! Affordable medical, dental, & vision insurance plans Company provided life insurance Short & Long Term Disability and Accident and Critical Illness Insurance Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5% Tuition assistance discount programs Referral program Employee Assistance Program Discounts at all Avocet-owned hotels & restaurants What You'll Do Welcome guests with a positive and professional attitude Check guests in and out quickly and accurately Handle reservations, room requests, and guest questions Promote hotel amenities, services, and upgrades Coordinate with housekeeping and maintenance to ensure rooms are ready Process payments, cash handling, and guest account charges Answer phones, messages, and guest requests professionally Help maintain a clean, organized, and fun front desk environment Follow hotel safety, security, and guest service standards What We're Looking For Strong communication and customer service skills Positive attitude and team-player mindset Organized, dependable, and detail-oriented Comfortable using computers, phones, and office equipment Ability to multitask in a fast-paced environment Hotel or customer service experience is a plus Able to stand/walk for extended periods and occasionally lift up to 40 lbs Flexible schedule, including weekends and holidays as needed

WHO WE ARE

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination. EOE / DFWP