Guest Services Lead (Path to Assistant GM)

Guest Services Lead (Path to Assistant General Manager) Kiwanda Coastal Properties is a locally owned vacation rental company based in Pacific City, managing 80+ homes along the South Tillamook County coast. We're hiring someone to lead guest communication—but this is more than a guest services role. This position starts with hospitality and day-to-day communication, then grows into operations, systems, and leadership. The right person will learn how the business works across guest experience, home care, and internal systems—and over time, take on a larger role helping coordinate and improve it all. If you enjoy figuring things out, staying organized under pressure, and making things run better—not just getting through the day—you'll likely enjoy this role. What You'll Do (to start) Be the main point of contact for guests (phone, email, messaging platforms) Manage reservations across Airbnb, Vrbo, and direct bookings Solve problems calmly and efficiently when issues come up Write clear, friendly, and on-brand communication Respond to guest reviews and manage feedback Stay up to date on homes so you can confidently guide guests Help keep communication organized across systems and team members Assist with scheduling and coordination of guest-related needs What This Role Grows Into Coordinating across guest services, maintenance, and operations Improving workflows and systems (Streamline, Breezeway, etc.) Identifying inefficiencies and helping fix them Using data and patterns to improve decisions Supporting project management and team coordination Growing into an Assistant General Manager role over time Home Care & Problem Solving You don't need to be a technician—but you should be comfortable troubleshooting and learning how homes function. Help triage issues like WiFi, appliances, hot tubs, etc. Coordinate with maintenance and vendors Understand urgency and prioritize accordingly Be resourceful when things don't go as planned What Makes Someone Successful in This Role You take action and figure things out without needing constant direction You stay calm when multiple things are happening at once You follow through—details don't get dropped You communicate clearly, kindly, and directly (even in tough situations) You're curious about how things work—homes, systems, and software You enjoy improving processes, not just repeating tasks You naturally build trust with guests and teammates This Role Is a Great Fit If You Want To Grow into a leadership role over time Learn how a business operates across multiple areas Be part of decision-making—not just task completion Take ownership of outcomes This Role Is Probably Not a Fit If You prefer very repetitive, clearly defined tasks You don't enjoy learning new systems or tools You get overwhelmed easily by shifting priorities You're only interested in the hospitality side and not operations Schedule & Expectations 4 days/week (Sunday-Wednesday to start) Occasional evening on-call rotation (guest support) In-person in Pacific City area Must live nearby or be willing to relocate Tools You'll Use Property management and operation software Airbnb, Vrbo, and direct booking platforms Google Workspace (Docs, Sheets, Drive) Payment systems and basic bookkeeping tools Experience 2+ years in hospitality, customer service, operations, or similar preferred Strong writing and communication skills required Comfortable learning and using multiple software systems Vacation rental or property management experience is helpful but not required Growth Potential Clear path to increased responsibility and compensation Opportunity to grow into an Assistant General Manager role About Us We're a small, locally owned company—our office is right here on the coast, and our team is nearby and hands-on. We're not a call center. We manage a wide range of homes and take pride in making the Oregon Coast easy for guests, owners, and our team.

Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance Paid time off Professional development assistance Application Question(s): How far is your current commute to Pacific City?

Work Location:

In person