Guest Services Manager

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Title:

Guest Services Manager Requisition #: 650749

Location:

Stone Mountain, GA, US, 30083

Career Area:

Corporate +

Field Support Description:

Job Description The Guest Services Manager (GSM) leads Retail, Food & Beverage, Parking and Ticket operations, includingproviding direct supervision to staff across Adventure Mountain. The GSM creates schedules and assigns dailywork tasks to employees, ensuring all preparations are completed in advance for the day ahead and that the teamis on task for delivering superior guest service. The Guest Services Manager is expected to train and provideregular coaching to staff, as well as to demonstrate quality leadership; continually going above and beyond,delivering outstanding customer service, and successfully resolving any guest situations that may arise. Job Responsibilities Directly supervise staff in assigned areas, providing consistent coaching and mentoring to ensure staff areproperly trained and able to carry out their duties effectively. Create schedules and monitor staffing levels; effectively utilize staff to ensure adequate coverage while beingmindful of labor costs. Oversee daily operations across the property, including Retail, Food and Beverage, Parking, and Ticketing. Design and implement training programs to ensure that all staff are well-versed in daily job functions, safetyawareness, and Aramark policies and procedures. Maintain a clear understanding of safety policies and procedures to ensure the safety of guests and act as aresource to staff. Promote security of company assets and a safe work environment through daily maintenance andhousekeeping Respond to guest complaints and concerns and ensure that issues are effectively resolved in a timelymanner. Monitor stock inventory and manage order and replenishment process. Operate in conditions that involve exposure to, at times, extreme elements and temperatures and assist withduties such as: snow removal, snow grooming, and other duties as assigned. Provide excellent customer service and maintain a positive demeanor towards guests, clients, co-workers,etc.. Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations. Perform other duties as assigned. Qualifications Bachelor's Degree preferred. Previous retail/guest service experience required. Previous experience in employee engagement and communications preferred. Previous supervisory experience required Must be of legal age (to work with alcohol) and provide proof of having completed a responsible alcoholtraining and certification program within 2 weeks of hire. Candidate must be willing to be hands on with staff and operations and be willing to work event-based hoursthat include evenings and weekends. Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone,Computer, Point of Sale (POS) System This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/orextended walking and standing. This role may also require uniforms and/or usage of Personal Protectiveequipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Nearest Major Market:

Atlanta Apply now »