Guest Services/Front Desk Agent

Guest Services/Front Desk Agent Hilton Pearl River - 3.7 Pearl River, NY Job Details Full-time $17.00 - $17.25 an hour 2 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Customer relationship building Basic math English De-escalation techniques Conflict de-escalation High school diploma or GED Hotel and accommodations guest complaints handling Marketing Customer data entry Full Job Description

GUEST SERVICES/FRONT DESK AGENT

- Full Time Hilton Pearl River 500 Veterans Memorial Drive Pearl River, NY 10965 www.hiltonpearlriver.com

Hiring Rate:

$17.00-$17.25 /hr Hilton Pearl River, a full-service luxury hotel located 25 minutes from New York City in Rockland County (NY) and bordering Bergen County (NJ), is seeking an energetic, and personable Guest Service Agent. If you share our passion for delivering hospitality where details matter, apply today to join our team! Hilton Pearl River remains an innovative forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. As our Guest Services Agent, you would responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Candidates must be able to work any shift, and day including weekends and holidays.

Specific Job Knowledge, Skills, and Ability:

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rate Promote Hilton Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested Close guest accounts at the time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances based on the Make it Right program Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion Comply with attendance rules and be available to work on a regular basis Perform any other job-related duties as assigned by management Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer:

this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Hilton Pearl River reserves the right to modify or change the essential functions of the job based on business necessity and at its sole discretion.

Education:

High School diploma or equivalent Previous work as a GSA desired but not required We are an E-verify employer. Only those legally eligible to work in the United States need to apply

Experience:

Basic mathematical comprehension to understand and interpret numbers as they apply to operations in the hotel Ability to read, write, speak and understand the English language to communicate effectively with guests and team members Ability to effectively deal with internal and external customers, some of whom will require levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts Ability to stand and move throughout the front desk and continuously perform essential job functions Ability to analyze information and make effective judgment. Ability to access and accurately input information using a moderately complex OnQ computer system Ability to multi-task in a fast-paced environment Must be extremely responsible with integrity and ability to maintain confidentiality and discretion Must be able to work a flexible schedule that includes weekends, nights, and holidays…this is a MUST.

Compensation and Benefits:

Compensation package Hilton Team-Member Travel Program benefits Benefits after 30 days include sick & holiday pay, company-paid life insurance, option to enroll in medical plan, dental and vision plans Benefits after one year include vacation time and 401K participation Please email resume and cover letter. Only those candidates with the requisite skills will be contacted. We are an E-verify employer. Only those legally eligible to work in the United States need apply. About the Hilton Pearl River Hilton Pearl River is a third-generation family-owned and operated Hilton franchise built in 1988. The hotel is located on 17 wooded acres in the scenic Hudson River Valley, just 25 minutes from New York City, and has built and maintained a reputation for consistently exceptional service. The hotel consistently is awarded TripAdvisor Certificate of Excellence award and has been ranked #1 in "Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for nine of ten consecutive years. The property features 150 newly renovated guest rooms, restaurant, bar, and recreation facilities, as well as over 20,000 square feet of unique and flexible meeting and event space, and an experienced team of professionals committed to excellence. We are an Equal Opportunity Employer -

M/F/H/D/V/T EEO Statement:

Company is committed to providing equal employment opportunity and strictly prohibits all forms of unlawful harassment and discrimination based upon race, color, religion, gender, national origin, ancestry, age over 40, sexual orientation, transgender status, veteran status, marital status, mental or physical disability, medical condition or any other basis protected by law. Notice to

Recruiters and Agencies:

Company prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to the Company or any employee of the Company. In the case of candidate(s) submitted or presented to the Company by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Company explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Type:

Full-time Pay:

$17.00 - $17.25 per hour People with a criminal record are encouraged to apply

Work Location:

In person