HD Service Manager

Service Manager (Heavy Duty) -

Louisville, KY Compensation & Benefits:

Salary + bonus Medical, Dental, Vision starting Day 1 (no waiting period) Weekly pay Free uniforms Comprehensive benefits package Position Overview We are seeking an experienced Heavy Duty Service Manager to lead service operations in Louisville, KY. This role is responsible for overseeing all aspects of the Service Center, including P&L performance, team leadership, workflow management, and customer satisfaction. The Service Manager will drive operational efficiency while ensuring the team meets or exceeds EBITDA, sales, and inventory goals, all while delivering a high level of customer service. Key Responsibilities Oversee all service functions and operations within the Service Center Delegate tasks and manage workflow across all active and pending work orders Monitor productivity, efficiency, and overall shop performance Ensure high-quality customer service by providing expertise and resolving concerns Manage P&L performance, costs, and assets to meet financial targets Review and approve work orders and invoices for accuracy and timeliness Implement quality control processes on completed work and billing Maintain strong relationships with vendors, dealers, and subcontractors Ensure a safe, clean, and compliant work environment Coach, mentor, and develop team members to drive performance and engagement Train new employees on company procedures, safety, and workflows Stay current on industry trends, tools, and best practices Provide regular reporting on service center performance to leadership Qualifications High school diploma or GED required; bachelor's degree preferred Strong computer skills, including Microsoft Office and Google Workspace Proven experience managing service operations and delivering strong customer service Ability to manage P&L and track productivity metrics Strong leadership, communication, and organizational skills Ability to perform well under pressure and in a fast-paced environment Heavy-duty diesel mechanic background preferred Work Environment This role operates in a mix of indoor and outdoor environments with varying temperatures. Exposure to vehicle noise, dust, vibration, and minimal chemical hazards should be expected.

Job Type:

Full-time Pay:

$90,000.00 - $110,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Shift:

Day shift

Work Days:

Monday to

Friday Experience:

HD diesel truck repair: 5 years (Required)

Karmak & FleetCross:

5 years (Preferred)

P&L:

3 years (Preferred) billing & payroll: 3 years (Preferred)

Work Location:

In person