Health and Wellness Representative

Health and Wellness Representative YMCA of Greater Springfield - 3.9 Wilbraham, MA Job Details Part-time $15 an hour 1 day ago Qualifications Customer communication First aid and

CPR Full Job Description Pay Rate:

$15/hour Part Time

POSITION SUMMARY

Under the supervision of the Director, support members and guests in pursuit of their health and wellness goals by providing a positive and enjoyable workout experience.

ESSENTIAL FUNCTIONS

Welcome, assist and interact with members. Stay informed and promote Y programs being offered. Be on time, prepared for your shift, and adhere to the dress code. Secure an alternate staff member to cover work shift scheduled. Provide friendly and outstanding customer service. Supervise all Health & Wellness Center activities while on duty and conduct new member orientations as required. Respond to incidents, accidents and emergencies appropriately, calmly and professionally. Report maintenance needs to the Director. Be knowledgeable of and be able to administer the Branch's Emergency Medical Response Procedures. Remain calm and objective when under pressure or challenged by others; work with fellow staff members and treat them with respect; be able to answer members' questions, concerns, and complaints in a timely and courteous manner. Know and enforce all Health & Wellness program policies, procedures and rules in a consistent and fair manner; communicate and educate in a knowledgeable and professional manner. Demonstrate teamwork and organization by communicating problems or constructive criticism to the Director and work with them to provide quality programs. Attend all required staff meetings and trainings.

QUALIFICATIONS

Demonstrate excellent customer service and communication skills. CPR, First Aid and AED or obtain within (3) three months. Ability to work with a diverse population and exhibit core YMCA values of caring, honesty, respect and responsibility.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand or reach for extended periods of times, move around the work environment independently, push, pull or lift up to 25 pounds for short periods of time. Employee is exposed to noise and fluctuating temperatures.