Health Services Specialist II

Description We are looking for a detail-oriented Health Services Specialist II to support administrative and service-related functions within a healthcare organization based in Minnesota. This long-term contract position is well suited for someone who communicates clearly, stays organized, and can manage multiple tasks involving health plan processes, authorizations, and internal coordination. The ideal candidate brings strong customer service skills, comfort working with internet-based systems, and the ability to handle sensitive information with accuracy and professionalism.

Responsibilities:

• Provide administrative support for health services operations, ensuring requests and documentation are processed accurately and on time.
• Communicate with internal teams and external contacts to resolve service questions, gather needed information, and maintain a high level of customer support.
• Review and coordinate authorization-related activities while following established healthcare and health plan guidelines.
• Maintain organized records, track submissions, and monitor case details across multiple systems and databases.
• Assist with training-related tasks by helping onboard team members and reinforcing process expectations when needed.
• Use online tools and internal platforms, including healthcare information systems, to research, update, and verify member or case information.
• Support hiring or staffing coordination activities such as scheduling, document collection, or submission tracking when assigned.
• Perform quality checks on work items to help ensure accuracy, compliance, and consistency with departmental standards. Requirements
• High school diploma or equivalent required.
• Prior experience in an administrative, healthcare support, or customer service role.
• Working knowledge of medical terminology and common health plan processes.
• Strong verbal and written communication skills with the ability to interact professionally with internal customers.
• Comfortable using internet-based applications and maintaining accurate information in multiple systems.
• Excellent organizational skills with the ability to manage competing priorities and detailed tasks.
• Experience with authorizations, coordination activities, or healthcare documentation is preferred.
• Familiarity with MMIS or Medicaid Management Information System platforms is a plus.

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