Healthcare Operations Manager - QuickSTAT KN Desk ZU-H

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ A NORAM (North America) Operations Manager is a regional leadership role responsible for overseeing business operations across the United States, Canada, and sometimes Mexico. This role focuses on maximizing efficiency, driving performance, managing budgets, and ensuring client satisfaction. Manage and monitor global operations ensuring all operations are carried on in an appropriate, cost-effective way. Improving operational management systems. Processes and the best practice of the new orders and inquiries and ensuring compliance with all agreed company policies. To ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in operational, logistics and customer service is promoted throughout the organization. Identify and implement strategies to improve quality of service and productivity. How you create impact Provide analysis and recommendations for internal/external decisions and problem‑solving. Support staff in understanding and executing the organization's vision and service goals. Assist Division Management with project prioritization and business impact assessments. Participate in strategic planning and budgeting processes. Manage operational projects using strong organizational skills. Support Sales in developing service offerings and pricing. Ensure RFP teams are informed of new service developments. Adhere to all company policies. Inspire and develop team members. Promote teamwork, cooperation, and a positive work environment. Maintain appropriate staffing levels and work rosters. Delegate and manage resources efficiently. Lead ongoing development to improve individual and team performance. Set clear objectives and review performance regularly. Foster a culture of continuous improvement within the QuickSTAT KN team. Collaborate with regional partners to enhance CAPA actions for affected consignments. Monitor quality control procedures for compliance and effectiveness. Revise or eliminate ineffective procedures; implement new SOPs as necessary. Conduct monthly KPI reviews with QA. What we would like you to bring Proficiency in Quick Enterprise Systems (QuickTrack, QuickOnline/RX, Quick Oasis). Ability to utilize QuickTrack CS features and maintain client email/contact group updates. Strong understanding of company mission, policies, and procedures. High reliability and dependability. Strong computer proficiency (MS Office required). Excellent time‑management and organizational skills. Ability to work under pressure and make sound decisions. Flexibility to work off‑hours, weekends, and holidays as needed. Strong problem‑solving and analytical skills. Teamwork orientation and self‑motivation. Strong numerical/financial acumen. Excellent communication and interpersonal skills. Strong understanding of global geography and commerce. Demonstrated initiative and planning ability. Background in air courier or freight forwarding. Experience in biopharma or cold‑chain transportation. Experience in healthcare or biopharmaceutical industries. Customer service experience in related fields. Knowledge of import/export, warehouse operations, and transport. Clinical trial logistics experience, especially temperature‑controlled shipments. GDP training and transportation‑specific qualifications. IATA Dangerous Goods by Air certification. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. ase wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1 Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.