Intake Specialist (WINTSPC-01)

Intake Specialist (WINTSPC-01) Phoenix, AZ 85027 Join New Freedom - Where Second Chances Become Bright Futures _________________________________________________ About Us At New Freedom , we don't just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives. We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you're driven, collaborative, and energized by making a real difference— this is where you belong . _________________________________________________ About the Role The Intake Specialist serves as a critical first point of contact for members entering New Freedom's Intensive Outpatient Program. This role ensures a smooth, compliant, and supportive intake experience by conducting assessments, facilitating onboarding processes, and setting the foundation for successful treatment engagement. You will partner closely with clinical and cross-functional teams to ensure members understand program expectations, their rights, and their individualized treatment pathway from day one. This role is ideal for someone who: Thrives in a fast-paced, mission-driven environment Is highly organized and detail-oriented Has strong interpersonal and assessment skills Is passionate about behavioral health and helping individuals succeed Can balance empathy with accountability _________________________________________________ What You'll Be Responsible For Conduct comprehensive intake assessments and document appropriate diagnoses Complete individualized treatment plans aligned with member goals Facilitate all intake paperwork, consents, and admission documentation Educate members on program expectations, policies, rights, and responsibilities Ensure compliance with confidentiality, regulatory, and program requirements Provide orientation to all new admits within required timeframes Collaborate with clinical staff to ensure seamless member transitions into care Communicate program details including services, schedules, grievance processes, and expectations Support member understanding of treatment compliance and available resources (including dual diagnosis services) Maintain accurate records within electronic health record systems Meet established KPIs focused on member care, engagement, and intake timeliness Participate in ongoing clinical supervision and required continuing education _________________________________________________ What Success Looks Like Members experience a clear, welcoming, and well-organized intake process Intake documentation is accurate, compliant, and completed on time Strong collaboration with clinical teams ensures seamless handoffs Members demonstrate understanding of program expectations and engagement in treatment Consistent achievement of intake KPIs and quality standards Positive feedback from members and internal teams _________________________________________________ What We're Looking For Master's degree in Social Work or related field Minimum of 4 years of experience in behavioral health, including intake assessments and treatment planning Strong communication, organizational, and critical thinking skills Experience with motivational interviewing and client engagement Ability to work both independently and as part of a team Experience working with dual diagnosis populations (preferred) Ability to adapt in a fast-paced, evolving environment (preferred) Strong commitment to member-centered care (preferred) Must be 21 years of age or older Ability to pass background check, drug screening, and TB testing _________________________________________________ Why You'll Love Working Here We take care of the people who take care of others. At New Freedom, you'll enjoy: Competitive pay and strong benefits package $0 medical plan option + employer-supported coverage 401(k) with match Generous paid time off Free meals, snacks, drinks, gym access A mission that matters —and a team that works hard to deliver on it _________________________________________________ Our Standard We're building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership. If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization —we want to hear from you. _________________________________________________ Culture Fit Survey Think you might be a fit? Take our

Culture Survey:

https://go.cultureindex.com/s/bQwMHI71Ue (https://go.cultureindex.com/s/bQwMHI71Ue) Select the role you're applying for - if you can't find the role listed, select "Other Interest - Position Not Listed". _________________________________________________ Equal Opportunity New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations. _________________________________________________ "We're not here to do small work—we're here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won't just have a job. You'll have a mission — to turn second chances into powerful comebacks." Experience Required Excellent communication, organizational, time management, critical thinking, motivational interviewing, and problem-solving skills Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually Intermediate computer skills - MS Office (Excel, Word, Outlook, Teams), Internet, Electronic Health Record, etc. 4 year(s): Experience in the behavioral health field, completing intake assessments and treatment plans required Must be at least 21 years of age Education Required Masters or better in Social Work or related field Licenses & Certifications Required Safety Care Initial Cert Criminal Background Check CPR/FA Certification Annual TB Clearance Drug & Alcohol Testing Preferred PST Certification Driver's License MVR Clearance Professional License Skills Required Behavioral health billing code experience Effective interpersonal skills Ability to sit for prolonged periods Preferred Bilingual (Spanish) Legal/Justice Involvement Lived Experience Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.