Outbound Client Engagement Coordinator (Veterinary)

Outbound Client Engagement Coordinator (Veterinary) 2321 West Empire Avenue, Burbank, CA 91504 $22

• $24 an hour
• Part-time $22
• $24 an hour
• Part-time Outbound Client Engagement Coordinator (Veterinary)

Compensation:

$22-24/hour + performance bonus (discussed at offer) What This Role Is This is not a traditional receptionist position. This role exists to strengthen client follow-up, ensure patients receive recommended care, and re-engage inactive clients through consistent outbound communication. It plays a direct role in maintaining continuity of care and supporting hospital growth. You will spend the majority of your time on the phone: Reactivating inactive clients Following up on patient care Booking appointments Collecting outstanding balances You will support the front desk only when necessary, but this is not a primary reception role. What Success Looks Like This is a performance-based role with clear metrics: Outbound calls made daily Appointments booked from outbound efforts Client reactivations Contribution to hospital revenue through booked services Support of accounts receivable through client follow-up Targets and benchmarks are set during onboarding and reviewed regularly. Core Responsibilities Client Follow-Up & Reactivation Contact inactive and overdue clients to bring them back into care Follow up on patient care, ongoing treatment plans, and recent visits Improve compliance with doctor recommendations Promote hospital services, wellness plans, and campaigns Convert conversations into booked appointments where appropriate Collections Contact clients with outstanding balances Secure payment commitments and resolve basic issues Escalate complex or disputed accounts to management Scheduling Optimization Fill open appointments proactively Forward-book to maintain a full doctor schedule Inbound Support (Limited) Assist with phones or front desk only during overflow or urgent need Return immediately to outbound responsibilities How This Role Is Set Up to Succeed Call lists are generated directly from our practice management system — you are not building lists from scratch Call scripts, workflows, and tracking tools are provided Training on systems and communication approach is included Schedule is structured to protect dedicated outbound time Performance is tracked and supported by management All communication follows hospital protocols and client contact standards. What We're Looking For Veterinary experience required (CSR or similar role preferred) Comfortable communicating doctor recommendations and basic veterinary terminology to clients (no diagnosing or medical advising) Comfortable making high-volume outbound calls daily Strong follow-through and self-management Able to handle financial conversations professionally Familiarity with AviMark or similar systems preferred Experience in phone-based customer service, scheduling, or sales is a plus This Role Is Not a Fit If You prefer reactive, front-desk-only work You're uncomfortable initiating conversations You are not comfortable spending a significant portion of your day on outbound calls You struggle with accountability or performance metrics If This Sounds Like a Fit If you're comfortable on the phone, take initiative without being prompted, and understand that consistent follow-up is critical to patient care, we'd like to hear from you. This role plays a direct part in making sure patients receive recommended care, clients stay engaged, and nothing important is missed. Submit your resume along with a brief note about your experience with client follow-up or outbound calls in a veterinary or similar setting.

Pay:

$22.00

• $24.

00 per hour

Work Location:

In person