Client Care Coordinator

Client Care Coordinator Danbury, CT Job Details Full-time $22 - $25 an hour 7 hours ago Benefits Health insurance Paid time off Opportunities for advancement Qualifications Bilingual Computer operation Phone communication Mid-level Microsoft Office Medical scheduling Administrative experience Medical administrative support Driver's License Home care Quality assurance Interviewing Home health Typing Clerical experience Productivity software Phone etiquette Care coordination Home health agency experience Escalation handling 2 years Communication skills Home & community care experience Home visits (communication methods) Client interaction via phone calls Full Job Description We are looking for a Client Care Coordinator for our Home Care Agency in Danbury, CT. The coordinator must have a minimum of 2 years experience in this field or comparable. The office hours are Monday to Friday from 9am-5pm, with on call duties. The purpose of the client care coordinator is: To facilitate a good match between the caregiver and the client to promote home care as a viable and desirable alternative to institutional care. Responsibilities and Duties The coordinator must Plan, Coordinate, and implement all homecare services, including client monthly visit schedules and follow-up status checks after services implemented, and client hospitalizations. Conduct in home client assessments, periodical home visits and state mandatory 60 days reports. Assist with administrative and general office work Conduct Caregiver's job interview to ensure qualification and placement. Utilize a "common sense" approach with client situations, giving paramount importance to the needs of the client. Perform quality assurance type calls to clients to check how services are going, make necessary updates to client/caregiver information and fill out any necessary forms/notes to document these calls. Schedule the best possible caregiver to promote a long-term relationship between the caregiver and the client. Fill last minute call outs, and short-notice new cases. Answer phone inquiries regarding the services we provide and the positions we have available. Escalate any concerns with meeting a client's needs or with creating a consistent schedule for a client to your supervisor. Monitoring day-of schedules and troubleshooting problems, and responding to client or caregiver issues as they arise. Participate in on-call duties. Maintain accurate schedules, clock-in/clock-out timecards, and clear notes for exceptions in the Company's systems, as required, to ensure accurate billing and payroll function. Qualifications and Skills Compassion for the elderly, ability to multi-task, basic computer skills, straight forward communication skills, common sense, polite phone manner and a dedication to the company's mission. Good telephone, organizational, multitasking, typing and communication skills necessary. EVV and Generations knowledge is a plus. Proficient in Microsoft Office Suite, Home Care Scheduling Platforms, Internet. Bi-lingual, any other language is a plus 2 Years work related experience within the health care services industry preferably home care industry. Benefits Competitive Salary Benefits (see employee handbook) Personal Time Off Weekly Pay & Direct Deposit Free Job Specific Training Opportunities Career Growth Opportunities Scheduled performance feedback & opportunity for bonuses based on performance

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

Health insurance Opportunities for advancement Paid time off Ability to

Relocate:

Danbury, CT 06810: Relocate before starting work (Required)

Work Location:

In person