Front Desk Manager/ Treatment Coordinator

At Novak Dental , we're more than just a dental office — we're a family. Our mission is to make every patient feel comfortable and cared for while receiving exceptional treatment from experts who truly care. We're expanding our team and looking for an enthusiastic, organized, and proactive Front Desk Manager/Treatment Coordinator who excels in communication, patient education, and helping patients understand and move forward with their treatment. Why You'll Love Working Here Our work environment is: Modern and professional Supportive and inclusive Safe and growth-oriented Benefits include: 2 weeks accrued paid vacation 1 week paid sick time (for employee/children) Health insurance (50% employer contribution) 401(k) with 4% employer match Dental coverage for employee and immediate family Continuing education assistance and tuition reimbursement Opportunities for advancement within the practice Hourly pay plus bonus/commission on collections scheduled after 90 days! What You'll Do Greet patients warmly and ensure a smooth check-in/check-out experience Present treatment plans clearly and confidently, answering patient questions and helping them understand their options Review financial estimates, insurance coverage, and payment options with patients Supervise, mentor, and train front desk staff (Front desk, Patient Advocate, Treatment Coordinators) Schedule and confirm appointments to ensure efficient use of the doctor's time Maintain and update patient records accurately Collaborate closely with clinical and administrative teams to ensure seamless patient care Follow up with patients who have pending treatment to encourage completion of care Handle phone calls, emails, and other communications in a professional, compassionate manner Maintain confidentiality and compliance with HIPAA regulations ✅ What We're Looking For Experience in dental treatment coordination or dental administration preferred Must be able to read xrays EFDA preferred Excellent communication and interpersonal skills — both in-person and over the phone Strong organizational and multitasking abilities Positive, proactive, and empathetic approach to patient care Quick learner with the ability to absorb dental terminology, procedures, and insurance details rapidly Comfort discussing financial information and payment options with professionalism and confidence Ready to Join Our Family? If you're an energetic communicator who loves helping others and you're eager to grow your career in a supportive, patient-centered environment, we'd love to meet you!

Job Type:

Full-time Pay:

$24.00 - $29.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement

Work Location:

In person