Lobby Associate

Lobby Associate Afdent MSO LLC Fort Wayne, IN Job Details Full-time 10 hours ago Qualifications OSHA (regulatory compliance area) Customer communication Maintaining patient confidentiality Handling customer inquiries Greeting customers HIPAA Medical scheduling High school diploma or GED Disinfection procedures Data entry Dental office experience Patient interaction Escalation handling Communication skills Open Dental Entry level

Full Job Description Lobby Associate I:

Non-Exempt If you are passionate about making a positive first impression with greeting patients and helping others check in for their appointments, then we would love to meet with you! Seeking a full time Lobby Associate to join our team! Enjoy work life balance? A full time schedule with us is a 4-day work week Monday - Friday!

Position Summary:

Business Office Associate Lobby I is responsible for front office activities including but not limited to greeting visitors, walk-in patients, and scheduled patients upon arrival. Exhumes a professional demeanor as a first impression for patients to represent Afdent positively. Check-in patients and learn the electronic scheduling software. Sanitizes the work area including high touch areas of door knobs and kiosks. Assists patients with checking in for their appointment. We believe that each patient deserves the best oral health care available in today's dental industry. Superior clinical dentistry is expected by all patients, which is what we provide. It is the overall customer experience that generally sets a practice apart from others. Provided that the dentistry is what is should be, it is the item most remembered by a patient.

Job Responsibilities:

Provide above and beyond customer service to our patients Greet visitors, walk-ins, and scheduled patients upon arrival; professionally represent Afdent as the initial first impression for patients. Direct and inform patients of the check in process Clearly communicate with the patients and answer questions of patients; escalate concerns or questions to senior staff member or manager Assist scheduled patients with checking-in on the kiosks. Sanitize kiosks after every use. Verify patient information needed is entered correctly in the system; notify patient if information is missing while waiting for their appointment Input walk-in patient information into Open Dental software system; utilize Open Dental and other software systems to enter information accurately Schedule future appointments as requested with patients Maintain patient confidentiality and follow

OSHA / HIPAA

guidelines Assist with other duties and projects as assigned

Job Specifications:

Highschool diploma or equivalent Medical office, banking, or dental office experience preferred Strong interpersonal skills with ability to listen and communicate clearly and effectively Strong attention to detail and ability to multi-task Ability to manage time well and adaptive to change High stress tolerance and thrives in a busy environment Computer systems experience; Open Dental software preferred Ability to maintain confidentiality

Physical Requirements:

Must be able to meet the physical requirements and demands of position, including but not limited to: extended duration of standing, walking, stooping, bending, and sitting. Works in a well-lit, environmentally controlled office environment. Must be able to adjust physically and emotionally to spontaneous, fast-paced and hectic environment.

Hazards:

The dental office environment may result in employees being exposed to toxic chemicals, radiation, potentially infectious materials and increased noise level. About Afdent MSO LLC Afdent is Northern Indiana's Premier Dental Care Provider. At Afdent "Patient Friendly Dentistry" we hire only the best to deliver exceptional service to our patients. We are seeking a Denture Assistant to join our team! For over 40 years Afdent has been providing "Patient Friendly Dentistry" with a 99.6% patient satisfaction rate and a Better Business Bureau A+ accreditation. We see all kinds of patients at Afdent and we approach each one as the individual they are and not a number in a chart. Your superior clinical abilities combined with your excellent communication skills and ability to manage patients through difficult appointments help you instill complete confidence and trust in every patient you work with. You are part of a team of energetic and passionate people who work together, relentlessly helping each other out to provide a second-to-none experience for our patients.