Referral Coordinator

Referral Coordinator Physical Therapy By Phoenix Wichita, KS Job Details $15 - $18 an hour 13 hours ago Qualifications Computer literacy High school diploma or GED Full Job Description About Our Organization Physical Therapy by Phoenix is a locally owned outpatient physical therapy company. We focus on giving high-quality, one-on-one care to our patients. Our clinics are run by experienced clinicians, and we value teamwork, strong communication, and great patient relationships. We are an industry leader in the Wichita area. Job Summary We are looking for a detail-oriented and organized Referral Coordinator to help manage patient referrals. In this role, you will work with patients and providers to help ensure referrals are processed accurately and efficiently. Your work helps patients access care in a timely manner and supports a positive healthcare experience. Education and Experience High school diploma or equivalent required. Previous experience in a health care, scheduling, referral, or administrative role preferred. Skills Good communication and customer service skills Strong attention to detail and accuracy Basic reading, writing, and computer skills Ability to organize and prioritize multiple tasks Basic knowledge of medical terminology Ability to work independently and as part of a team Problem-solving and critical-thinking skills Ability to maintain confidentiality

Work Context Communication:

You will communicate regularly with patients, healthcare providers, and clinic staff regarding referrals, scheduling, and patient care needs

Role Relationships:

You will work closely with service coordinators, billers, clinicians, and clinic leadership. Most communication occurs by phone, email, or within the electronic medical record system. Responsibility for

Others:

You help support patient care by ensuring referrals are processed accurately and efficiently. You do not supervise staff.

Conflictual Contact:

Low to moderate. You may occasionally work with frustrated patients when addressing referral delays or denials

Work Setting:

Office-based healthcare environment with frequent computer and phone use.

Work Setting:

Office-based healthcare environment with frequent computer and phone use.

Environmental Conditions:

Standard indoor environment with climate control.

Job Hazards:

Low physical risk. Work primarily involves office and computer-based tasks.

Body Positioning:

Primarily seated with occasional standing and walking.

Work Attire:

Business-casual or professional athleisure appropriate for a healthcare setting.

Impact of Decisions:

Accurate referral processing and documentation help ensure timely patient care. Errors may result in delays. Routine versus

Challenging Work:

Most tasks follow established processes, though you may need to resolve referral discrepancies.

Pace and Scheduling:

The pace is steady and deadline-driven, with multiple referrals and requests requiring attention throughout the day. Strong organization and follow-up skills are important. Primary Job Duties Receive, review, and process patient referrals. Coordinate with providers and patients regarding referrals and approvals. Maintain accurate referral documentation within the electronic medical record system. Communicate referral status updates to patients and providers. Follow up on pending referrals. Assist in resolving referral-related issues or discrepancies. Schedule patient appointments as needed. Collaborate with clinical and administrative staff to improve referral workflows and patient experience. Tools and Technology EMR system Microsoft Windows Microsoft Office (Teams, SharePoint, Outlook, Word, Excel) Phone system Printer, scanner, and fax machine